I'm not going to lie, I'm a sucker for a luxury hotel.

So imagine my delight when I asked Group Operations Director of Iconic Luxury Hotels, Francisco Macedo on the show to chat through his journey.

We get through loads including:-

• Staying busy
• The hospitality way
• Getting into Hotels early
• The similarities within the Medicine and hospitality industries
• The importance of the right mentors
• Juggling work and education
• World Class UK Hospitality
• Madeira
• Working through the country house hotel scene
• Taking the helm at Cliveden House
• Strategic emailing
• Finding a balance
• Journaling
• Confusing guests in cloakrooms
• Master Inn Holders

And so much more.

There are wonderful lessons and ideas all the way through our chat and Francisco talks with passion and humour throughout.

Enjoy!