In this episode, Richard speaks with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed. In our conversation, Chris and I discuss:-

• How an MSP can think globally rather than just locally
• The biggest challenge in being the CEO of not one, but two businesses
• How running a SaaS business is different to running an MSP
• Why IT documentation is so important to MSPs
• How to calculate the cost of poor IT documentation to an MSP business
• What the benefits of good IT documentation are to an MSP’s clients
• The best way to get started with IT documentation
• Mitigating the risk associated with bad or lack of documentation
• Which RMM tools will integrate with IT Glue
• The concept of Documentation-as-a-Service
• An IT Glue discount code for TubbTalk listeners

Mentioned in This Episode

• Fully Managed
• IT Glue
• 40 under 40 award
• Alberta’s Best Workplace
• British Columbia Small Business Best Employer
• ConnectWise Partner Community
• HTG
• Service Leadership Index
• Video: Simon Sinek: Start why why
• Book – Mistakes MSP’s Make – The Five Most Important Mistakes IT Managed Service Providers Make Which Cost Them Time and Money
• How to create a Standard Operating Procedure (SOP)
• ITIL
• Autotask
• Labtech
• Autotask Endpoint Management (AEM)
• Kaseya
• N-Able
• Continuum
• Request a demo of IT Glue
• IT Glue on Twitter
• Fully Managed on Twitter

Mentioned in this episode:

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