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The habit of meaning, what you say is one of the safest ways to build
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long-term trusted relationships.
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It requires three things.
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Honesty.
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Empathy and clarity.
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The honesty to only promise to others what you can keep.
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And of course be open to say so if you can't.
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The empathy to understand that this is what they actually need.
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And the clarity to speak so that others really understand
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what you meant to promise.
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A surprisingly large amount of frustration around broken promises
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stems from a lack of the latter.
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What we said was not what we meant.
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At least it's not what they thought we meant.
You need all three:
Honesty, empathy, and clarity.
You need all three:
You'll be recognized as a trustful person when you turn this into a habit.
You need all three:
Only promise what you can keep, never promise what you can’t keep.
You need all three:
Only promise what's helpful.
You need all three:
Don't promise what's not helping.
You need all three:
And be clear in articulating what it is that you're actually
You need all three:
promising so that the others get it.
