Have you ever hired someone, then regretted it six months later? In this episode, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, to share four key types of interview questions that will help you prevent bad hires. To learn the most important step to finding the right people, listen to Episode 990 of The Best Practices Show!

Learn More About Carlie:

1. Send Carlie an email: carlie@actdental.com
2. Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdental
3. Send Courtney an email to learn more about ACT: courtney@actdental.com

More Helpful Links for a Better Practice & a Better Life:

1. Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
2. Join The Best Practices Association: https://www.actdental.com/bpa
3. Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
4. Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
5. Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
6. Get The Best Practices Magazine for free: https://www.actdental.com/magazine
7. Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

1. Watch the video version of Episode 990: https://www.youtube.com/@actdental/videos
2. Join ACT’s BPA for Bent Ericksen’s Hiring FAQs resource: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fbent-ericksen-hiring-faq#email

Main Takeaways:

1. If you ask the right questions, it will reveal who someone is, not just what they can do.
2. Ask questions that are credential, technical, experience, and behavior-based.
3. When you hire the wrong people, your practice culture will always suffer.
4. Develop and document a hiring system — and then stick to it.
5. Always hire people who fit your core values.

Snippets:

0:00 Introduction.

0:57 Why this is an important topic.

3:03 Four key types of interview questions: Credential-based questions.

4:14 Four key types of interview questions: Technical-based questions.

6:06 Four key types of interview questions: Experience-based questions.

8:09 Four key types of interview questions: Behavior-based questions.

14:20 Hire people for a core values fit.

15:50 Build a hiring process that protects your culture.

19:46 Final takeaways.

22:58 Bent Ericksen & Associates.

Carlie Einarson Bio:

Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!

Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.

In her free time, Carlie enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.