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The Swypit Show - Episode 19 (What Great Customer Service Looks Like!)
Episode 193rd January 2023 • The Swypit Show • Kevin Hodes
00:00:00 00:18:41

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In today's business climate, customer service has become a topic that's at the forefront of every business leader's mind. At least you would think so, right?

On the latest episode of The Swypit Show, we're unpacking this extremely important topic and highlighting what exceptional customer service looks like within the credit card processing industry, as well as industries beyond it.

We hope you enjoy today's show and leave with a few takeaways for the customers your organization serves!


0:06 - Introduction and overview on the topic of the day

0:48 - It's hard to find good customer service these days

2:38 - Customer service experiences when dealing with big companies

5:00 - The result from a lack of proper training

7:07 - Kevin's recent experience with customer service in the food service industry

9:55 - Who do you call when an issue arises?

12:40 - Poor customer service can lose your organization money

15:00 - How Swypit addresses big issues for clients

17:45 - A recent customer service call that Swypit addressed

19:15 - Closing remarks

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