In this episode of our Women in Tech podcast, Giles Daniels is joined by Melanie Lawn, Customer Success expert and Venture Partner at Eight Roads VC.

With over a decade of leadership experience, Melanie Lawn is a seasoned Customer Success expert and Venture Partner at Eight Roads VC, where she collaborates with portfolio founders and teams to deliver actionable strategies that drive their businesses toward excellence.  

In addition to her role at Eight Roads, Melanie currently serves as the fractional Customer Success Leader for Contract automation software start-up, Juro. 

Prior to transitioning to Customer Success, Melanie worked with notable organisations including Dyson, Nike, and The Daily Telegraph, and Freud Communications. Her diverse background has equipped her with a unique perspective, making her a trusted leader and advisor in her field. 

Melanie shares her journey into technology leadership and her path to becoming a Venture Partner at Eight Roads VC. The conversation explores the evolution of Customer Success, the crucial role it plays in today’s tech businesses, and when a business should start building its Customer Success foundations. They also discuss the essential skills and attributes that define outstanding Customer Success leaders.  

Melanie also reflects on the three pieces of advice she would offer her 20-year-old self – invaluable guidance to all in the early stages of their career.