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081: Becoming Customer Obsessed
Episode 81 • 11th May 2020 • Retail Transformation Show with Oliver Banks • Oliver Banks
00:00:00 00:25:35

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Many companies think of themselves as customer obsessed or customer centric. Their customers don't though. So what would a truly customer obsessed business look and feel like. Too often, "customer obsessed" is banded around without any real meaning or tangible guidance. In this podcast episode, Oliver Banks explores what customer obsession and customer focus will really look like across your organisation.

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