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Avoid These 3 Writing Mistakes in Non-Profit Communications - Part 1
Episode 1077th February 2024 • Writing Momentum • Christopher and Gena Maselli
00:00:00 00:14:11

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After 30 years of working with nonprofits, hosts Gena and Chris discuss three common mistakes that writers often make when writing for non-profit organizations. These include the excessive focus on asking for help without celebrating the wins, constantly changing branding messages, and overuse of organization-specific jargon. Insights are also shared on how to execute effective communication strategies for non-profit organizations. This video is beneficial for anyone aiming to optimize their written communication for non-profit fundraising and awareness campaigns.

00:00 Introduction to Non-Profit Writing Mistakes

02:28 Mistake 1: Overemphasis on the Ask

06:14 Mistake 2: Inconsistent Branding Message

09:45 Mistake 3: Overuse of Jargon

12:08 Recap and Preview of Next Episode

13:29 Conclusion and Sign Off


LINKS:

  • Liz Wilcox's Email Marketing Membership at http://wmdeal.com/liz
  • Get your FREE Move the Needle goal-setting for authors ebook at https://www.writingmomentum.com
  • Write with us! Join Chris, Gena, and Rene each Wednesday at noon Central and let's get our writing DONE! https://www.writingmoments.com

Transcripts

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What are three big mistakes writers make when writing for non profits?

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Hey, we can help with that.

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Hey, Gena.

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Hey, Chris.

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What are three mistakes that people can make when writing for non profits?

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Wow, that's a mouthful.

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I know, we're gonna talk about that today.

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So Gena and I have written for non profits for years.

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Decades.

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Yeah, literally decades.

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It makes me feel very old when you say that.

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I don't know if I want to use the word decades when it comes to things I do.

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But yes, we've been writing for non profits for decades we've written for

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speakers and pastors and ministers and non profits that have to do

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with ministry, non profits that have to do with like helping people.

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Humanitarian, international, all across the board and as we have done so we have

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been writers ourselves for these different organizations and we have worked with

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writers For all of these organizations and we have found that there are some general

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mistakes that writers make when they're writing for nonprofits, and we thought

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we'd just share three of those today.

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And I would say that these are mistakes that not only the writers

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make but the editors make as well.

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You can sometimes find that even if you write with the things in

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mind that we're talking about.

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Sometimes you'll come across editors that will want to edit these things out because

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they are going toward these mistakes they're doing these things that they

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haven't necessarily studied some of the things we're going to talk about today.

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And I do want to point out though that these are things that we've learned

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over the years that we have been taught from mentors who are mentoring

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us in the nonprofit space and things that we have learned that just work

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and that we want to keep in mind.

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And once you make the shift here for the non profit, you will quickly

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realize it when you are writing it.

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You will quickly be able to see what we're talking about.

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What's interesting about some of these items too is that they really

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apply to more than just non profits.

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Some of these are just general marketing or writing techniques and

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strategies

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strategies to consider and so even if you don't write for nonprofits I think you'll

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find this actually quite insightful.

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Yeah and I think you'll also see that when you are someone who is being written

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to you'll be able to say yeah that's true I don't want that I want this.

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Let's get started.

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The first mistake that we find that people make, that writers make, is

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constantly focusing on the ask and never giving the donor, the reader,

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the chance to celebrate the win.

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So I think you've got to break that down for us.

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I've got to break that down a little bit.

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What does that mean?

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So when we're talking about the ask, if you're a non profit who is raising

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money for some type of an awareness in your area and you're needing money,

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we're going to talk locally, say there's something in your local area

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that you want to bring awareness to.

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And you have this nonprofit idea and you're wanting to raise some money

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so that you can expand your reach.

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If you are constantly focused on give us money, your people, your

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readers will begin to tune out.

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Where if you can say give us money, and oh look guys, we've got this much money,

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look at what we're going to be able to do.

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People get excited.

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People want to be a part of something successful and they

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want to feel a part of that.

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I think that's the key.

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People want to be a part of something successful.

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And it, you're saying money.

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It doesn't even necessarily have to be money, right?

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It could be that if you're a local non profit and you're

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just asking people to come help.

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We need volunteers.

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Please come help.

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If that's the message people hear all the time, but there's never the celebration

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of what their help is doing, then people become very fatigued with that.

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They begin to feel like, ah, they're just asking for help again.

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They just want more help.

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Or, I helped last time and I keep helping and I keep trying to

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make a difference, but it doesn't seem like it's doing anything.

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You know what?

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I'm going to stay home.

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Yeah, so how might you celebrate a win in a letter or another form of media?

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I think you have to work in not only again, ask what you need to ask.

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And we'll talk about that a little bit later, but ask what you need to ask.

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But then maybe if you're looking for volunteers to help with something,

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maybe you spotlight a volunteer.

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Maybe you take time to spotlight a volunteer or maybe you say, just

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a simple, thank you guys so much.

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We're so thankful that this many people came out to help us or we've raised this

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much money and we're going to be able to do XYZ because of the money that you gave.

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Let people celebrate that win.

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Rather than just constantly pounding them with this is what we need.

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So you're not necessarily saying it's one or the other you could include both in

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the same letter or on the same web page or on the same form of communication,

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even if it's social media, you can have a couple posts, one that celebrates

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the win and one that's asking for help.

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Absolutely, and you should.

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You've got to make your ask because that's what you need to do, whatever

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it is that you're wanting to do.

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But you want to also work in the win.

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And I think there's a way you, I will say you do want to work in the win without

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making it feel like a manipulative thing.

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We raised this much money, now give us 1, 000 more.

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You don't want it to feel manipulative, but you want to be more and that's where

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I would probably lean towards in, in one where I was highlighting the win.

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I would highlight the win and then do a soft sell for the ask in that one,

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not just a, we've done this, now let's do this, give me some more money.

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But I would do a, let's celebrate this.

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Look at what your donations are doing.

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Isn't that fantastic, imagine what we could do with this much more.

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Yeah, that's good.

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That's good.

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All right.

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So another mistake that writers make when they're writing for nonprofits

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is that they'll often switch the branding message midstream.

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Here's what I mean.

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If you ever heard a really good motto or slogan or a tagline that

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you're like, wow, that's great.

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And then a lot of times non profits, they hear that slogan so much internally

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in their organization, they think that it's tired and it's used and

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they get rid of it in less than a year and they go on to something else.

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And they do that because they're thinking everyone's tired of

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that, everyone's heard that.

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But the truth is, if you've heard your slogan a thousand times, your listeners

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have probably, or your readers have probably only heard it four or five times.

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Like they haven't really associated with you yet.

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And so as writers, we need to try and keep bringing those slogans, those

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taglines, those phrases back and keep those associated with the brand message.

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It's really about branding, right?

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And I think it's funny that sometimes non profits have a hard time with

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this because if you look at businesses that are for profit, they don't have

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any trouble with this at all, right?

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If you say, have it your way, you know instantly that we're talking about what?

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Burger King.

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Burger King, right?

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It's been that way for years and sometimes they'll fade out with it for a little

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bit and then they'll come back with it or, I'm lovin it is clearly McDonald's.

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They've been using that for years now.

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They could have easily rolled it out and a few months later come

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out with a new one because they've got very deep pockets, right?

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And they've got all these big marketing crews that can do that, but instead they

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keep hammering it home again and again to where you associate that Phrase,

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Slogan, Tagline with the brand so much so that sometimes you'll see for profit

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businesses that'll have the name of the business, the logo of the business, and

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then underneath the logo, the tagline will be up on the building with the business

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because it's so associated with who they are that it's right there with it.

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So be very careful about retiring taglines that may seem tired and make

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sure they aren't just tired to you.

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They may be good for everyone to still see.

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And good for years.

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I love that you brought out the profit businesses, because they do, they keep

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taglines, slogans, logos for years.

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They don't just keep churning them out.

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Because, and here's the thing, is that when, like Chris said, somebody

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could hear something a thousand times, and what we're talking about

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that, is it probably appears on every snail mail letter that you send out.

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It appears on every email that you send out.

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It appears on all your social media that you send out.

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But imagine even with social media, how many of us see every post

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that an organization sends out?

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Statistically, you see maybe 11 percent if you're active.

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11%.

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So imagine that.

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So like Chris said, if an organization has put a slogan or a motto out a thousand

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times, then 11 percent of that is how many times that person may have even seen it.

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But how many times did they actually know that they saw it?

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That's much less, so just like Chris said, be very careful before

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you retire, that kind of thing.

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You want the brand recognition, and as writers, you can help

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bring that to the organization.

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Okay, so the third one that we've come up with today is that people, and we see

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this in non profits all the time, they get so connected to a phrase or language

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that they use to describe their message that they forget that people outside may

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never know what you're talking about.

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So there's a jargon.

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Now, we're not talking about slogans and logos and taglines and things like that.

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We're talking about if you have a special name for your donors, or you

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say you're an active, you're a how about like you're a platinum level blah

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blah blah, the person on the other side of that email or social media post or

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whatever may not know what that means.

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They don't know what that means.

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And so you have to, especially people who are new to your message.

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I'll see this sometimes where people are writing a welcome sequence

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for people who are just coming on board to their organization.

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And they'll want to hit them with all this jargon, all this very specific language

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that you think if you're someone who's new to this organization, they're not

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going to know what you're talking about.

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You've got to be able to break that down, which is what our job is as writers.

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Yeah.

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It's funny.

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I can give a personal example of this because when we were coming up with

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the branding for Writing Momentum.

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One of the things that we thought would be cool is to call the people

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who were members of Writing Momentum, and in doing this with us, we said,

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hey, let's call them accelerators.

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That's a really cool thing, right?

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Because like you accelerate, you're gaining momentum.

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We thought that's cool.

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We'll call them accelerators.

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And so we did that for a while until we realized no one

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knew what that meant, right?

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And a lot of people couldn't spell it.

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Accelerator is a weird word.

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Is it E R, O R at the end?

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I don't know.

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And so we realized that by using that special language, even though

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we thought it was cool, it had completely lost its meaning.

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. And so we ended up getting rid of it.

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We said we're not gonna do that.

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We're just gonna say, Hey, Gena!

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We're gonna keep it simple.

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Just use their name.

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And people tend to associate that with us now.

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Because we're just, yeah.

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Keeping it simple.

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Keeping it real.

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So going back to the three mistakes that nonprofits, we see these specifically with

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nonprofits or not specifically, I would say, especially with nonprofits, that we

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see this with, especially with nonprofits.

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One, it's focusing so much on the ask that you never share the win.

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Two is switching the branding message, changing that tagline, changing that

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slogan, changing that phrase or even logo, just constantly, just getting

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so tired of it internally that you forget that the people outside

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don't even know what it is yet.

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And then three, using jargon, using personal, organizational jargon

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to describe something without ever breaking it down for your reader.

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That's good stuff.

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I know.

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So it hopefully even if you're not writing for a non profit you will still find these

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very helpful in your writing And I got a secret to tell you we got more these!

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These are so good we were like, hey, let's do two episodes on this.

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So if you found this helpful we hope that you will rate and review

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subscribe share it with someone else who you think might benefit from

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knowing some of these common mistakes.

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Then tune in next week because next Wednesday we're going to have another list

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of three or maybe four more mistakes that writers make when writing for non profits.

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Until then don't forget, together.

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We have writing momentum.

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Bye bye.

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