In this episode, Brad and Steve are joined by Daniel Felt, who shares his experience with leading and managing a team of different generations. He discusses how he got to the blue-collar space and offers advice for other business owners who may be struggling to lead a multigenerational workforce.

Daniel provides insight into how he manages his team and helps them to work together effectively. He also shares how he motivates his employees and keeps them engaged in their work. As a result, this episode provides valuable advice for any business owner who is looking to improve their team's performance.

Episode Highlights:

03:04 - With the young guys, what I found is they are very easy to train. Today in the home service industry you are going to have the technology for sure and a lot of these things are using a tablet, CRM system and they pick up on it very quickly.

05:40 - No matter what your age is, I think today society is at a point where they are not super quick to judge.

12:04 - Having those conversations with guys on a regular basis I found really keeps people long term. If I get separated as an owner from the technicians, I`ve noticed our retention goes down.

21:43 - You got to keep a pulse on what's going on and I think the most important part of the entire process is are you willing to offer a franchise to an individual? Are they qualified?

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Steve Doyle:

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Brad Herda:

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Daniel Felt

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