Artwork for podcast Beyond the Title: Conversations with ServiceNow's Elite
The 80/20 Rule of ServiceNow Mastery: Kevin Frost's Insights on Efficiency and Success
Episode 1228th March 2024 • Beyond the Title: Conversations with ServiceNow's Elite • Farrah Wells
00:00:00 00:38:30

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In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals the secrets behind his company's success.

Throughout the conversation, Kevin discusses the importance of mentorship, authenticity, and work-life balance in the demanding tech industry. He offers practical advice on finding your passion within the ServiceNow platform and accelerating your career growth, drawing from his own experiences and the success stories of his team members.

Kevin also sheds light on the future of ServiceNow and shares his thoughts on how professionals can stay relevant in an ever-evolving industry. Whether you're an experienced ServiceNow professional or just starting your journey, this episode is full of valuable insights and real-world examples that will help you navigate the challenges and opportunities of the ServiceNow ecosystem.

Join us as we explore Kevin Frost's remarkable story and uncover the strategies that have propelled him and his team to the forefront of the ServiceNow industry.

"Before you go out and source another platform, come ask me if ServiceNow can do it. Odds are they either have an application that can do it or it can do it." — Kevin Frost

In this episode, you will:

  • Uncover the 3 critical factors that contribute to the success rate of ServiceNow implementations led by Fusion3 Consulting
  • Learn how Kevin Frost's mentorship approach has helped 80% of his team members achieve promotions within 2 years
  • Explore the 4 essential daily habits that have enabled Kevin Frost to maintain a 95% client satisfaction rate while avoiding burnout
  • Gain insights into the ServiceNow platform's 20% year-over-year growth and its impact on the future of IT service management

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