Brian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.

They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker shares insights from industry peer groups and how analyzing successful shops’ financials helped him refine his own strategy. They also explore how even small adjustments in marketing spend can make a big impact.

They explain what it takes to turn marketing into a growth engine, from increasing car count to boosting profitability. With real-world insights and proven strategies, they make the case for why now is the time for shop owners to commit to smarter marketing investments.

Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at

RepairPal.com/shops.

Declined repairs don’t have to be lost revenue. AppFueled’s call center schedules follow-up calls and equips your team with everything they need to close the deal. Get started now at appfueled.com 

Lagniappe (Books, Links, Other Podcasts, etc)

VISION Hi-Tech Training & Expo

Show Notes with Timestamps

• Introduction to the Episode (00:00:01) Overview of the podcast and introduction of the guest, Parker Branch.
• Live at Vision Conference (00:00:51) Discussion about the Vision Conference and the benefits of attending for training and networking.
• Award Recognition (00:02:34) Parker shares his experience winning an award for highest net profit at the institute's summit.
• Importance of Topline Revenue (00:02:52) Exploration of the relationship between topline revenue and profitability in automotive shops.
• Journey of Branch Automotive (00:03:36) Parker discusses his background and the evolution of his automotive repair shop.
• Growth Through Coaching (00:04:47) Parker highlights the pivotal role of coaching in his shop's growth and marketing strategy.
• Investment in Marketing (00:05:04) Discussion on the fear and necessity of investing in marketing for business growth.
• Branch Automotive Overview (00:06:43) Parker describes the services offered at Branch Automotive and the types of vehicles they specialize in.
• New Space and Operations (00:08:27) Parker details the new building acquisition and its positive impact on shop operations and parking.
• Effective Use of Space (00:08:47) Brian comments on the efficient layout of Parker's shop and its impact on operations.
• Marketing Strategy Discussion (00:09:23) Brian emphasizes the importance of spending on marketing and its benefits for shop growth.
• Partnership with Marketing Pros (00:10:34) Parker shares his experience working with marketing professionals and the positive outcomes.
• Measuring Marketing Success (00:11:24) Parker explains how adjustments in marketing budget led to measurable increases in business.
• Sponsor Message from RepairPal (00:12:02) A brief advertisement highlighting the benefits of being RepairPal certified for auto shops.
• App Fueled Customer Loyalty (00:13:21) Overview of how App Fueled can help auto shops enhance customer loyalty through technology.
• Marketing Budget Strategies (00:14:27) Discussion on the different approaches shop owners take regarding their marketing budgets.
• Marketing Budget Misconceptions (00:14:40) Discussion on how cutting marketing budgets can be counterproductive for business growth.
• Economic Downturn and Marketing Cuts (00:15:04) Statistics reveal that businesses often cut marketing first during economic pressures, which is detrimental.
• Seasonal Trends in Business (00:15:29) Analysis of how marketing can influence traditionally slow months and the importance of consistency.
• February Performance Insights (00:16:03) Parker shares insights on February sales trends and the impact of historical data on marketing strategies.
• Comparative Financial Analysis (00:18:01) Parker discusses a financial comparison with another shop, highlighting marketing expenditure and revenue correlation.
• Growth Through Marketing (00:19:34) The importance of increasing marketing spend to drive car count and business growth is emphasized.
• Direct Response vs. Brand Building (00:20:50) Exploration of the difference between immediate response marketing and long-term brand recognition strategies.
• Customer Experience and Marketing (00:21:32) Emphasis on the importance of customer experience in conjunction with marketing efforts for business success.
• Coaching Before Marketing (00:22:27) Advice on prioritizing business coaching to improve shop operations before investing heavily in marketing.
• Website Content Importance (00:23:23) Discussion on the necessity of a well-structured website with relevant content to attract ideal customers.
• Video Marketing Strategies (00:25:30) Parker shares experiences with video marketing and its effectiveness in engaging customers.
• Showcasing Services Through Video (00:27:10) Highlighting a specific service through video to educate customers and enhance marketing efforts.
• Lifestyle Benefits of Auto Repair Business (00:28:33) Discussion on how running an auto repair shop can lead to a fulfilling lifestyle beyond work.
• Building a Balanced Lifestyle (00:28:59) Discussion on achieving a work-life balance while running a successful automotive repair shop.
• Investing in Marketing (00:29:11) Emphasis on the importance of investing in marketing and understanding business metrics.
• Ongoing Engagement and Success (00:29:24) Insight into the continuous effort required for success and the freedom it can provide.
• Valuable Marketing Partnerships (00:29:45) The significance of collaborating with marketing professionals and leveraging their expertise.
• Encouragement for Shop Owners (00:30:02) Encouragement for shop owners to challenge their marketing teams for better results.
• Appreciation for Listeners (00:30:28) Thanking listeners and promoting the podcast's availability on the Aftermarket Radio Network.

How To Get In Touch

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Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others

Thanks to our Partners,

RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.

App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”

Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/