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Amazon Ads, Rankings, and Reviews with Brian R. Johnson
Episode 12515th December 2021 • Frugalpreneur: Building a Business on a Bootstrapped Budget • Sarah St John
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Brian R Johnson of Canopy Management teaches us about all the different ways to make money on Amazon: book publishing, print-on-demand t-shirts, merchandise, private label, white label, dropshipping, and more. He also talks about how to create good Amazon ads, how to get rankings, and reviews.

Transcripts

Sarah St John:

welcome to the frugal preneur podcast.

Sarah St John:

I'm your host, Sarah St.

Sarah St John:

John and my guest today is the founder of canopy management, which is a full

Sarah St John:

service Amazon management agency.

Sarah St John:

He is the leading strategists and Amazon pay-per-click advertising.

Sarah St John:

Welcome Brian, our John.

Brian R Johnson:

Hi there.

Brian R Johnson:

Thanks for having me.

Sarah St John:

Can you tell us a little bit about your background and story

Sarah St John:

and history, how you got into Amazon's.

Brian R Johnson:

my Amazon journey started about six years ago.

Brian R Johnson:

I actually have about 14 years in e-commerce experience, both

Brian R Johnson:

selling products and doing pretty much every kind of online business

Brian R Johnson:

I could think of growing up.

Brian R Johnson:

So it was always a draw.

Brian R Johnson:

I always knew I was an entrepreneur, but I always I spent about 20

Brian R Johnson:

years in corporate 500 world.

Brian R Johnson:

And when I finally turned my back on it, I was very happy.

Brian R Johnson:

The stress levels went way down.

Brian R Johnson:

But I also work twice as much in order to, continue to.

Brian R Johnson:

14 years in e-commerce last six years on Amazon channels specifically.

Brian R Johnson:

And about the last five focusing specifically on Amazon advertising.

Brian R Johnson:

So that's something I, hyper specialized in.

Brian R Johnson:

Normally I was a generalist when it came to my, businesses and, education, but this

Brian R Johnson:

time I actually specialized in one thing.

Brian R Johnson:

Because it was a blue ocean opportunity.

Brian R Johnson:

Nobody else was teaching anything Amazon's training was horrible and that nobody had

Brian R Johnson:

courses or software, or could even tell you what was the right thing to do or not.

Brian R Johnson:

And so out of my own desperation, I created my own community and here's what

Brian R Johnson:

that ends up doing when you start creating your own community and saying like, oh,

Brian R Johnson:

I can tell you, cause I already know.

Brian R Johnson:

All of a sudden you get more and more people who come to you and

Brian R Johnson:

say, okay, you've got the answer.

Brian R Johnson:

It's like, oh, dang, I've got to get the answer.

Brian R Johnson:

I don't, have the answer.

Brian R Johnson:

I've got to go get it.

Brian R Johnson:

And after a while doing that enough years, you get your 10,000 hours

Brian R Johnson:

in, you become an expert at it.

Brian R Johnson:

it's kind of a trial by fire because somebody is always watching

Brian R Johnson:

somebody always testing you.

Brian R Johnson:

Somebody's always challenging you by far, if you can handle it,

Brian R Johnson:

that is a very, that's a merchant.

Brian R Johnson:

That's a fast way of growing into your space and becoming an authority.

Brian R Johnson:

If that's what you want.

Sarah St John:

So then what is canopy management do specifically like I

Sarah St John:

guess you help manage Amazon sellers

Brian R Johnson:

Yeah, so their brands sell on Amazon.

Brian R Johnson:

So Amazon sells products on Amazon.

Brian R Johnson:

But then also you've got.

Brian R Johnson:

sellers who can sell their own product lines.

Brian R Johnson:

They can develop their own product lines.

Brian R Johnson:

They can sell on Amazon and Amazon offers different types of on Amazon

Brian R Johnson:

and off Amazon advertising options in order to better promote a product.

Brian R Johnson:

This is very common among those who start a brand for the first time and

Brian R Johnson:

sell a brand new product that they manufacture and they source, and they

Brian R Johnson:

shipped to an Amazon warehouse near you.

Brian R Johnson:

And they try to sell it, but then they put their product in among

Brian R Johnson:

millions of other products on Amazon.

Brian R Johnson:

How do you stand out?

Brian R Johnson:

How do you get noticed advertising is one way of doing that.

Brian R Johnson:

So the agency, basically take over all the advertising and marketing for

Brian R Johnson:

a brand selling on the Amazon sales channel and we help them get visible.

Brian R Johnson:

We help them convert better.

Brian R Johnson:

We help them scale their sales.

Brian R Johnson:

Both through advertising and organic ranking, you know, some of the

Brian R Johnson:

different ways of basically getting your product shown better on Amazon.

Brian R Johnson:

And that continues to move up the chain until the point where they're ready

Brian R Johnson:

for some of the off Amazon advertising.

Sarah St John:

And so what are the different ways people can.

Sarah St John:

Make money on Amazon.

Sarah St John:

I mean, I know that you can self-publish books, which I've done through Amazon.

Sarah St John:

You can drop ship, I guess, through Amazon, you could white

Sarah St John:

or private label through Amazon.

Brian R Johnson:

there are different ones.

Brian R Johnson:

So there are and I I'll try to avoid some of the.

Brian R Johnson:

Industry terminology, but you've got things like wholesale, you have like a

Brian R Johnson:

main major manufacturer, like a Adidas or something like that, that they

Brian R Johnson:

manufacture, they sell brick and mortar retail, all day long they've got their

Brian R Johnson:

own direct consumer online stores.

Brian R Johnson:

And then they also sell directly to Amazon and Amazon interns takes that inventory

Brian R Johnson:

and then sells it on the Amazon site.

Brian R Johnson:

So that would be more of the wholesale side of things or the what they call

Brian R Johnson:

like one P or manufacturer basically working directly with Amazon wholesale

Brian R Johnson:

actually, technically is more of somebody sources, a product that somebody else

Brian R Johnson:

manufacturers and they grabbed, they get ahold of a batch of that product,

Brian R Johnson:

thousand units or something like that.

Brian R Johnson:

And then they either send it to an Amazon warehouse or they ship it themselves from

Brian R Johnson:

their own warehouse, which is an option.

Brian R Johnson:

So that would be more of the wholesale thing, but it was not their own product.

Brian R Johnson:

What you were saying.

Brian R Johnson:

As far as like private label, private label is typically a brand where somebody

Brian R Johnson:

creates their own product manufactured.

Brian R Johnson:

And then they source that product, from whatever country, you know, United

Brian R Johnson:

States, ideally, but from whatever country they're getting it from.

Brian R Johnson:

And then they can, again, they can either ship it to an Amazon warehouse, let

Brian R Johnson:

Amazon worry about logistics or they can ship it themselves from their own way.

Brian R Johnson:

You mentioned a couple of other ones, things like KDP, which

Brian R Johnson:

is a Kindle book publishing.

Brian R Johnson:

You've got things like a merch by Amazon, which is creating t-shirts

Brian R Johnson:

and those kinds of things where you Basically create your own designs.

Brian R Johnson:

There's also things like customs.

Brian R Johnson:

So there's a lot of different models.

Brian R Johnson:

Plus there's affiliate.

Brian R Johnson:

if you simply just have a content site, for instance, all you

Brian R Johnson:

do is you've got an audience.

Brian R Johnson:

You're an influencer.

Brian R Johnson:

Maybe you don't want to sell a product, but you certainly want,

Brian R Johnson:

if you refer somebody and say, Hey, here's a great product over

Brian R Johnson:

on Amazon, you get a commission.

Brian R Johnson:

That's the affiliate model.

Brian R Johnson:

And probably a lot of online entrepreneurs have started with

Brian R Johnson:

some kind of affiliate model in.

Brian R Johnson:

Career at some

Sarah St John:

point.

Sarah St John:

Yeah, I do that as well.

Sarah St John:

Like if I have someone on the show who has a book, for example, and I'll put

Sarah St John:

their book in the show notes, but it'll be with my Amazon affiliate links.

Sarah St John:

So yeah.

Sarah St John:

And anyone who's getting started in affiliate marketing, I think

Sarah St John:

that's a good way to start.

Sarah St John:

Although, I mean, the payouts aren't very much,

Brian R Johnson:

but you're not getting rich off of affiliate now.

Sarah St John:

And I actually, I was listening to a podcast.

Sarah St John:

I think it was the other day.

Sarah St John:

Where they were saying that they're kind of afraid that

Sarah St John:

Amazon's going to do away with the affiliate program in the next year.

Sarah St John:

I don't know.

Sarah St John:

Cause they keep dropping the

Brian R Johnson:

commissions.

Brian R Johnson:

Well, the key, yeah.

Brian R Johnson:

They keep dropping the commission for some models.

Brian R Johnson:

That make sense.

Brian R Johnson:

I mean, it's kind of like the same thing, YouTube, move to, they said,

Brian R Johnson:

it's like, look, you've got to be just a massive influencer with this

Brian R Johnson:

huge audience that you've built out in order to, make it lucrative.

Brian R Johnson:

Really.

Brian R Johnson:

You're not making your money off of the affiliate commission.

Brian R Johnson:

You're making an offer some other business model.

Brian R Johnson:

So if you're an entrepreneur and you're exclusively just relying on affiliate

Brian R Johnson:

commissions, the writing's on the wall, you actually need to come up

Brian R Johnson:

with other streams of income in there.

Brian R Johnson:

I know in the Amazon space, for instance, Three companies I had created, a full

Brian R Johnson:

training, professional training course.

Brian R Johnson:

I created SAS product, a software for automating, the advertising on Amazon.

Brian R Johnson:

And of course the advertising agency, those back in the day when I first,

Brian R Johnson:

growing up as an entrepreneur, I had never even considered it's like, run

Brian R Johnson:

three big companies at the same time.

Brian R Johnson:

It's feasible is not easy, but it's feasible, especially when

Brian R Johnson:

they blend together and they overlap and they cross promote.

Brian R Johnson:

It's a lot easier for those to join together.

Brian R Johnson:

Then having three completely disparate, companies for instance.

Sarah St John:

Yeah.

Sarah St John:

And I've been kind of curious about that merch by Amazon.

Sarah St John:

So like you could have a design made in Fiverr or whatever, and then put it

Sarah St John:

up on Amazon and do they, they actually print it and ship it and all of that.

Brian R Johnson:

And yeah.

Brian R Johnson:

So a print on demand is basically when, when somebody orders it.

Brian R Johnson:

You know, and so it's basically, they, it's just, it's a, one-off,

Brian R Johnson:

it's almost like a custom order.

Brian R Johnson:

And so what you get is you get millions of different t-shirt designs out there

Brian R Johnson:

somebody goes and buys your design.

Brian R Johnson:

So really you have to be really good about social engineering and really

Brian R Johnson:

understanding what's in demand.

Brian R Johnson:

And what people want that amazingly enough is that there's a lot of designs.

Brian R Johnson:

Are frankly very controversial that still are allowed to sell on Amazon.

Brian R Johnson:

And so it is interesting to see the, plethora of designs that are out

Brian R Johnson:

there, but really you have to be in the business of constantly testing

Brian R Johnson:

new designs, not a case where you're just going to go out to fiber and

Brian R Johnson:

say like, Hey, create me a design.

Brian R Johnson:

I've got an idea for a few things.

Brian R Johnson:

that's great.

Brian R Johnson:

But ultimately, if you're going to make a business out of it, then you

Brian R Johnson:

should be creating the 30 days in a month, you know, you better be

Brian R Johnson:

coming out with 30 new designs every single month and constantly testing.

Brian R Johnson:

That's the kind of pace you have to do in order to really make it, get to

Brian R Johnson:

the 5, 6, 7 figures a year in revenue, which was fully, possible on, Amazon.

Brian R Johnson:

We work a lot of the clients that canopy management works with are

Brian R Johnson:

they're doing six to seven figures.

Brian R Johnson:

just in product sales.

Brian R Johnson:

So it is a massive channel with a huge number of consumers on that,

Brian R Johnson:

which is something that most Shopify site owners they won't achieve.

Brian R Johnson:

But Shopify has got a lot more control of things like your audience and

Brian R Johnson:

the way you communicate to them and all the customizations you can do.

Brian R Johnson:

So you've got a lot more control, but you have to create.

Brian R Johnson:

Traffic in order to get there.

Sarah St John:

Yeah.

Sarah St John:

I think that's the advantage of Amazon when someone wants to start some kind of

Sarah St John:

e-commerce business and they're thinking about starting their own little shop.

Sarah St John:

I mean, like you said, you do have more customization and all the stuff,

Sarah St John:

but the traffic is kind of an issue.

Sarah St John:

what do you find to be the most profitable?

Sarah St John:

Amazon business models or types of products that you sell.

Brian R Johnson:

Easily private label, there's plenty of people who start

Brian R Johnson:

out just because they don't want the, work of having to, or they lack the

Brian R Johnson:

experience and the knowledge in order to.

Brian R Johnson:

Source their own products and have things manufactured and

Brian R Johnson:

invest a huge amount of money.

Brian R Johnson:

And so there's quite a few who start out on a small scale in like retail

Brian R Johnson:

arbitrage or online arbitrage.

Brian R Johnson:

And that's simply where you're going out and you're finding some, pack

Brian R Johnson:

of a product or something like that that can that you can basically buy

Brian R Johnson:

from a local retail store, 10 units, a hundred units, something like that.

Brian R Johnson:

And then you can basically resell it And so that's kind of an inexpensive,

Brian R Johnson:

low risk way of getting your feet wet in selling product on Amazon,

Brian R Johnson:

but probably the most lucrative where you going to have the higher

Brian R Johnson:

margins and more consistent results.

Brian R Johnson:

Your every year is definitely gonna be private label where you create your own

Brian R Johnson:

product habit, manufactured with your brand name and you sell it and you create

Brian R Johnson:

the message to your target audience.

Sarah St John:

Okay.

Sarah St John:

That makes sense.

Sarah St John:

And then as far as SEO, If you're on Amazon, some of that probably has

Sarah St John:

kind of taken care of for you in a way, but I guess you have to at a

Brian R Johnson:

cost.

Brian R Johnson:

Yeah.

Brian R Johnson:

Amazon will take.

Brian R Johnson:

generally we look at it as thirds.

Brian R Johnson:

So it's usually a third of our of the selling price Goes into sourcing

Brian R Johnson:

a product as in having the product, manufactured it and having it shipped

Brian R Johnson:

to wherever you need to distribute it from a warehouse, Amazon warehouse or

Brian R Johnson:

your own warehouse or your own living room, if that's what you choose to do.

Brian R Johnson:

more of which is more of the eBay model as far as from your own

Brian R Johnson:

living room, which I've done that.

Brian R Johnson:

so that's the first, third, another third usually goes into Amazon fees, especially

Brian R Johnson:

if you're doing like say FBA, which is fulfillment by Amazon's own warehouses.

Brian R Johnson:

that's usually the better way to go because Amazon has

Brian R Johnson:

created this whole prime member.

Brian R Johnson:

Instant gratification with two, three shipping.

Brian R Johnson:

It's really easy.

Brian R Johnson:

It's highly trusted.

Brian R Johnson:

The conversion rates are higher on Amazon.

Brian R Johnson:

The shipping is instantaneous.

Brian R Johnson:

I can get it very quickly.

Brian R Johnson:

And so it's got a high appeal for consumers, but Amazon is

Brian R Johnson:

going to basically say like, yeah, all my fees together.

Brian R Johnson:

you've taken another third.

Brian R Johnson:

And then what you're walking away as a consumer is that last.

Brian R Johnson:

as a seller, that's what you're walking away with is that last third.

Brian R Johnson:

So, if you are targeting like say 20 to 30% margin that's pretty normal, but.

Brian R Johnson:

The big key with the Amazon and sales channel compared to a Shopify or some

Brian R Johnson:

other e-commerce platform, which I've also sold plenty on is the difference

Brian R Johnson:

is usually like on a direct consumer site, like a brand is, oh, a branded

Brian R Johnson:

site would probably be, if you're on like a Nike store site, for instance,

Brian R Johnson:

that's obviously gonna have a.

Brian R Johnson:

Conversion rate.

Brian R Johnson:

Right?

Brian R Johnson:

But on a generic brand, that's not very well known.

Brian R Johnson:

That's selling their own product from a Shopify site.

Brian R Johnson:

If you hit a 5% conversion rate, you're doing well on Amazon.

Brian R Johnson:

If you had a 5% conversion rate you're doing really bad, you should

Brian R Johnson:

be up in the 15, 20% conversion rate on Amazon because of that implied

Brian R Johnson:

trust that comes with Amazon space.

Brian R Johnson:

So there's a cost, but there's definitely benefits traffic and conversion rate or.

Sarah St John:

And then I imagine like, whatever description you put in or summary

Sarah St John:

also is beneficial as far as people finding your product, Cause the thing with

Sarah St John:

Amazon is there's so many things on there.

Sarah St John:

Like how are they going to, if they're searching something in

Sarah St John:

the search box on Amazon, how are they going to find your thing?

Sarah St John:

Unless they put in the exact.

Sarah St John:

if it's a book, for example, they put it in the exact

Sarah St John:

wording or something like that.

Brian R Johnson:

So it is a search.

Brian R Johnson:

Yeah.

Brian R Johnson:

it is a big search engine that is obviously e-commerce platforms.

Brian R Johnson:

They basically have both sides of the picture here.

Brian R Johnson:

It used to be just like any other search engine that you'd basically need to do

Brian R Johnson:

SEO where you're, you know, the search engine optimization basically where you

Brian R Johnson:

are intentionally putting in terminology and phrases and keywords in order to

Brian R Johnson:

get the search engine to see your.

Brian R Johnson:

Amazon has developed artificial intelligence machine learning for

Brian R Johnson:

years, they've had that available and it's gotten really smart.

Brian R Johnson:

So what used to be, you know, just a few years ago, it used to be a best practice

Brian R Johnson:

of just like any other search engine.

Brian R Johnson:

Like Google is where you're trying to basically stuff in words, in

Brian R Johnson:

order to get picked up and seen and listed by the search engine.

Brian R Johnson:

Amazon already knows who your target audience is, what product

Brian R Johnson:

you're selling and what your.

Brian R Johnson:

Too, you don't actually have to tell it anymore.

Brian R Johnson:

You still have to put it in the right department, you know, the right category.

Brian R Johnson:

You still have to have, you know, some obvious things as far as some kind

Brian R Johnson:

of a main search term and your title.

Brian R Johnson:

So that shoppers recognize, oh yeah, this is actually similar to the product.

Brian R Johnson:

But these days, a lot of what I teach and I do live workshops and that kind stuff.

Brian R Johnson:

Is really speaking to the benefits.

Brian R Johnson:

What's in it for me to the consumer in all the different content pieces.

Brian R Johnson:

Images, video title description bullet points feature bullet points.

Brian R Johnson:

You really have to be talking to the consumer and Hey,

Brian R Johnson:

I understand your problem.

Brian R Johnson:

We've solved the problem.

Brian R Johnson:

Here's what you're going to get out of owning this product.

Brian R Johnson:

It's not simply like a list of specifications and stuff, keywords.

Brian R Johnson:

Like it was even just a couple of years ago even is definitely has evolved.

Brian R Johnson:

So that the better job you do at focusing in, on your target audience and

Brian R Johnson:

speaking to them, the more engagement or clicks that you get through to

Brian R Johnson:

your listing, the more conversion and more orders you get from your listing.

Brian R Johnson:

So that's the big push now is how do you properly position both in

Brian R Johnson:

advertising, but also how do you properly optimize your product each of

Brian R Johnson:

your product listings to really speak to your target, that specific target?

Sarah St John:

Okay.

Sarah St John:

And then as far as advertising within Amazon maybe it depends on

Sarah St John:

what type of product you're selling.

Sarah St John:

Cause I know when I was selling books, there were like two options on how to

Sarah St John:

advertise paid advertising within Amazon.

Sarah St John:

But in general, what are, different ways to advertise.

Sarah St John:

And do you find that advertising within Amazon versus outside of

Sarah St John:

Amazon is more bang for your buck?

Sarah St John:

I guess.

Brian R Johnson:

So as far as the different advertising types that you

Brian R Johnson:

can do on Amazon, there's a couple of different things, actually.

Brian R Johnson:

There's about 30 Placements that we can actually do on

Brian R Johnson:

Amazon's native advertising.

Brian R Johnson:

So Amazon actually has two ad platforms.

Brian R Johnson:

They're on Amazon advertising and they're off Amazon advertising off Amazon is

Brian R Johnson:

like retargeting remarketing type of ads that follow you around on different

Brian R Johnson:

Amazon partnered or owned sites, right?

Brian R Johnson:

Domains, the on Amazon advertising there.

Brian R Johnson:

I won't go into too much detail on this, but there's, three different

Brian R Johnson:

types of ad types that you can build that target things like that, where

Brian R Johnson:

you, the Amazon make the choice as far as like where the ad is being shown.

Brian R Johnson:

And that can be in, if somebody does a search, a keyword search, there's

Brian R Johnson:

going to be search results and you can have ads on that page that can include,

Brian R Johnson:

just simply just showing a product.

Brian R Johnson:

It can show a video.

Brian R Johnson:

You know, maybe a, a brand, you know, branded video that shows up there are so

Brian R Johnson:

there's different assets, different types of ads that can display on the search

Brian R Johnson:

results inside of each product detail page, basically where a product is sold.

Brian R Johnson:

You can have you know, as they're shown, you know, the show, a product, it can show

Brian R Johnson:

a brand name, it can show a brand video.

Brian R Johnson:

It can show like I said, there's a bunch of different ones that you can, you can

Brian R Johnson:

show to kind of showcase your product or your brand to shoppers who are currently

Brian R Johnson:

on somebody else's product details.

Brian R Johnson:

On their product page.

Brian R Johnson:

Now, of course they can do the same thing back to you.

Brian R Johnson:

So there's both an offense and defensive strategy that you can do on this.

Brian R Johnson:

But you can target things.

Brian R Johnson:

You can let Amazon choose.

Brian R Johnson:

You can target specific keyword phrases.

Brian R Johnson:

You can with different kinds of match types, which is common among.

Brian R Johnson:

You know, pay-per-click type of advertising platforms.

Brian R Johnson:

You can target other products, whether those are direct competitors,

Brian R Johnson:

you can cross market your own products in your advertising.

Brian R Johnson:

You can target products that are in line with your target audience

Brian R Johnson:

that may not necessarily even.

Brian R Johnson:

your own products, you can kind of build your market share and get out to a bigger

Brian R Johnson:

piece of your audience who, some of it's kind of like the, you know, the impulse

Brian R Johnson:

aisle, you know, the impulse checkout is stand at a grocery store, for instance,

Brian R Johnson:

like you didn't realize you need it until you're standing there waiting to check

Brian R Johnson:

out with your product and I'm going, oh, I need this, I forgot about it.

Brian R Johnson:

You know, it's more of an impulse buy.

Brian R Johnson:

You can also do.

Brian R Johnson:

Category's entire academy, you know, you can just say like, I'm going to shotgun

Brian R Johnson:

and to say advertise this entire category.

Brian R Johnson:

And each one of those, there are different Amazon continues to add on year, over

Brian R Johnson:

year, they continue to add on more detail and options for us to choose from.

Brian R Johnson:

Not only for how specific the search was by, you know, the

Brian R Johnson:

keyword search was by the.

Brian R Johnson:

It could be is the product that you're trying to run an ad on.

Brian R Johnson:

An above average rating or below average rating, is the pricing

Brian R Johnson:

much higher or much lower?

Brian R Johnson:

Does it have prime shipping or does it not have prime shipping?

Brian R Johnson:

You can run ads that target audience lifestyle, they're, they're in

Brian R Johnson:

this part of the country or in this age group, those kinds of things.

Brian R Johnson:

So it continues to get more and more.

Brian R Johnson:

Evolved and more complex, but the way I see it and the way my team sees it

Brian R Johnson:

is everything new that they in is a new, it's a new opportunity in order

Brian R Johnson:

to it's that blue ocean opportunity where most other sellers brands,

Brian R Johnson:

products on selling on Amazon will be slow to take advantage of those.

Brian R Johnson:

So early adopters, it's that early bird gets the worm, kind of thing.

Brian R Johnson:

we're early adopters definitely get a competitive advantage The second platform,

Brian R Johnson:

Amazon display a demand side platform with a called DSP is generally for brands that

Brian R Johnson:

are selling at least a hundred thousand dollars a month on Amazon or bigger.

Brian R Johnson:

Not that that's a minimum requirement.

Brian R Johnson:

We just find that it works best because then you're going off of Amazon.

Brian R Johnson:

Your conversion rates are lower.

Brian R Johnson:

You're at click through from consumers is lower, but it

Brian R Johnson:

gives you a number of options.

Brian R Johnson:

It's more advanced.

Brian R Johnson:

Demographic and psychographic type of targeting that you'd

Brian R Johnson:

have on some other ad platforms.

Brian R Johnson:

You have the ability to attract a shopper back who maybe purchased

Brian R Johnson:

your product previously.

Brian R Johnson:

And now you're introducing a new version or a different color.

Brian R Johnson:

You could even run ads to say, Hey, you know what?

Brian R Johnson:

You didn't buy my product or even better.

Brian R Johnson:

You didn't buy you my competitors product, come back and look at my listing.

Brian R Johnson:

It's a better alternative.

Brian R Johnson:

there's a huge amount of options.

Brian R Johnson:

That brands can take advantage of it.

Brian R Johnson:

And it's not like you do a hundred percent, you do what is

Brian R Johnson:

appropriate for your product niche.

Brian R Johnson:

And the more competitive is the more testing you've got to do to make sure

Brian R Johnson:

it's like, okay, I can't run all the ads.

Brian R Johnson:

You can't run all 30 ad type placements, but these six

Brian R Johnson:

seemed to work for my product.

, Sarah St John:

you had mentioned prime.

, Sarah St John:

I, a lot of times when I'm searching for something and I'm trying to decide between

, Sarah St John:

different products, I click on prime as kind of one of the things to narrow down.

, Sarah St John:

So anything that's prime, that's actually something that's in

, Sarah St John:

an Amazon warehouse, I guess.

Brian R Johnson:

It can be both a warehouse or your own warehouse.

Brian R Johnson:

The difference is there's a high Amazon has got some big rules when

Brian R Johnson:

it comes to this kind of stuff.

Brian R Johnson:

Prime is an example of that, where you could have your own private warehouse

Brian R Johnson:

that ships out on your behalf.

Brian R Johnson:

However, to be qualified as prime shipping, you have to be able to

Brian R Johnson:

ship seven days a week and be able to deliver within two or three.

Brian R Johnson:

And so that can be pretty expensive for an independent warehouse

Brian R Johnson:

to have a seven day operation.

Brian R Johnson:

most warehouses are five day operation.

Brian R Johnson:

They're not 70 operation.

Sarah St John:

you had mentioned like rankings.

Sarah St John:

What are some good ways to rank

Brian R Johnson:

So ranking on Amazon is usually one of its primary drivers.

Brian R Johnson:

Now there's a bunch of different things that, influence like any, platform.

Brian R Johnson:

There's a bunch of different things that influence.

Brian R Johnson:

Ranking or where a product shows up in search results.

Brian R Johnson:

Ranking on Amazon is primarily led by just the number of

Brian R Johnson:

units that you move each day.

Brian R Johnson:

Now, if you sell a $10 product, you're likely going to move a lot more units,

Brian R Johnson:

then you're going to be, then if you sell a hundred dollar product, however

Brian R Johnson:

it is relative to your specific sub.

Brian R Johnson:

You have your product niche that you ran.

Brian R Johnson:

So if everybody sells a hundred dollar product than you're within the norm,

Brian R Johnson:

the, the speed or the velocity that you're selling units is probably the

Brian R Johnson:

same as what others are Things can influence the speed at which you sell

Brian R Johnson:

price is certainly is one of them.

Brian R Johnson:

And I don't recommend dropping your price.

Brian R Johnson:

I recommend showcasing or emphasizing the benefit and the value of the

Brian R Johnson:

product that you're trying to sell.

Brian R Johnson:

talk to your consumer, you know, actually tell them what's in it for them.

Brian R Johnson:

If they buy your product, even if your product is $20, more

Brian R Johnson:

expensive than somebody else's.

Brian R Johnson:

So you're trying to increase the conversion rate, which is a big focus

Brian R Johnson:

of an agency like ours is how do you first increase the conversion rate?

Brian R Johnson:

Because that's going to make things more profitable.

Brian R Johnson:

Overall, it's going to increase the sales velocity that influences things like

Brian R Johnson:

keyword ranking, far as your rank results.

Brian R Johnson:

So a number of things is just, but Lee, I would say lead with.

Brian R Johnson:

Number of units that you sell, the conversion rate that you sell at.

Brian R Johnson:

In other words you know, you get all this traffic, but is it actually

Brian R Johnson:

converting you know, quickly.

Brian R Johnson:

And then of course, social proof also contributes to conversion rate things

Brian R Johnson:

like, do you have five star reviews?

Brian R Johnson:

Do you have five reviews versus 5,000 reviews for your product?

Brian R Johnson:

You know, what do people say?

Brian R Johnson:

What are, what is highlighted in the.

Brian R Johnson:

two or three reviews, the Amazon shows out of those 5,000, are they positive?

Brian R Johnson:

Are they negative?

Brian R Johnson:

You know, all these things can influence create either doubt or confusion to a

Brian R Johnson:

shopper and ultimately kick them off.

Brian R Johnson:

It's the same thing with any e-commerce platform.

Brian R Johnson:

If you sell a product online, if at any point you or some other factor

Brian R Johnson:

introduces doubt or confusion.

Brian R Johnson:

They're going to bounce.

Brian R Johnson:

They're going to move on.

Brian R Johnson:

They're going to keep looking because they're just not sure.

Sarah St John:

Yeah.

Sarah St John:

And you had mentioned reviews.

Sarah St John:

That was another thing I was going to ask about what are some

Sarah St John:

tips as far as getting reviews?

Sarah St John:

Cause like with my books on Amazon, I think I have like six reviews.

Sarah St John:

Well, Each one has about five or six and yeah, it's hard to get reviews.

Brian R Johnson:

Usually what we recommend to, our clients is Amazon

Brian R Johnson:

has gotten a lot of scrutiny about its review system and lot of criticism

Brian R Johnson:

in both social media and the press.

Brian R Johnson:

As far as you know, how it's been manipulated somebody who used to hack

Brian R Johnson:

the database and expose the fact that there were about 20 big brands selling

Brian R Johnson:

on Amazon and the electronic space that they could basically show, the

Brian R Johnson:

trail of them manipulating reviews by essentially incentivizing reviews saying

Brian R Johnson:

like, I'm going to give you something.

Brian R Johnson:

If you give me a five-star review, which is an absolute, against terms

Brian R Johnson:

of service on Amazon, Amazon had no choice because they got a bunch of heat

Brian R Johnson:

congressmen were notified and TV stations were notified and everything, right?

Brian R Johnson:

So that's, that's how you get things done on Amazon is put

Brian R Johnson:

some pressure on them, socially.

Brian R Johnson:

And across those 20 brands of electronic big electronic manufacturers,

Brian R Johnson:

Amazon had to remove them.

Brian R Johnson:

And that was hundreds of millions of dollars each month in revenue on Amazon.

Brian R Johnson:

And Amazon was forced to kick them off because of social.

Brian R Johnson:

in order to, you know, like, are we actually, are we paying

Brian R Johnson:

them playing favoritism?

Brian R Johnson:

They don't want to seem like they're playing favoritism, but

Brian R Johnson:

sometimes they absolutely are.

Brian R Johnson:

But this time they got caught and they got showcased and, they

Brian R Johnson:

basically had to adapt to it.

Brian R Johnson:

But reviews has come down to not as simply not incentivizing, not saying,

Brian R Johnson:

Hey, can you give me a five star review?

Brian R Johnson:

But it really comes down to if you sell it.

Brian R Johnson:

And you ship a product, you can talk to your shopper through things that you

Brian R Johnson:

put into your packaging, for instance, and again, you don't want to have, card

Brian R Johnson:

inserts to say, Hey, you know what, I'm going to give you a free gift,

Brian R Johnson:

or something like that, or pay you in order to give me a five star review

Brian R Johnson:

that again, of course you get caught and you're, you're off the platform.

Brian R Johnson:

If you take the time as a brand to start a conversation with your consumer, it's

Brian R Johnson:

the thing that most lazy brands won't do.

Brian R Johnson:

It's like, cause it takes more work.

Brian R Johnson:

It's more customer service when you actually start that conversation.

Brian R Johnson:

actually.

Brian R Johnson:

Talk to them and actually care about their experience and have that conversation.

Brian R Johnson:

They're naturally going to see that in the experience and the followup that they get.

Brian R Johnson:

It's not a simple, like, Hey, we hope you like it.

Brian R Johnson:

Can you give us a review?

Brian R Johnson:

No, that's not the right conversation.

Brian R Johnson:

It's more of a case of, is there anything, do you need any kind of support?

Brian R Johnson:

Did you see this video on how to use this?

Brian R Johnson:

Did you know that there was this warranty, registration?

Brian R Johnson:

You can get to make sure if anything goes wrong, you're covered,

Brian R Johnson:

educating the consumer of how.

Brian R Johnson:

Much you're going to bend over backwards as a brand to support your product.

Brian R Johnson:

That will be evident in the reviews that you get not easy to do on books

Brian R Johnson:

or t-shirts, it's more of a case.

Brian R Johnson:

if you ship a book, Hey, join my Facebook community and my LinkedIn group or

Brian R Johnson:

whatever the case is of people who are fans of this book who want to learn more

Brian R Johnson:

and see my new material that I'm putting out, that would be probably a good way.

Brian R Johnson:

And then every once in a while you can say, Hey, you know what?

Brian R Johnson:

It would be really helpful if some of you who bought my book on Amazon would

Brian R Johnson:

go out there and actually leave a review.

Brian R Johnson:

It really helped me a lot, Cause they care about if you care about them,

Brian R Johnson:

they're going to care about you.

Brian R Johnson:

And then if you ask.

Brian R Johnson:

For their participation, then you'll get some of them that will actually do it,

Brian R Johnson:

but you have to start that conversation right from the product, and if it's

Brian R Johnson:

a book it's got to be, probably be a printed page somewhere that says,

Brian R Johnson:

Hey, come out and join my community

Sarah St John:

at the end of my books.

Sarah St John:

I do have something about.

Sarah St John:

if you enjoy this book, feel free to leave a review or something like that.

Sarah St John:

And at the end of my podcast, I do the same thing.

Sarah St John:

I don't know how many reviews actually happen from that, but it doesn't hurt.

Brian R Johnson:

Well, you can also engage to, somebody who sells a,

Brian R Johnson:

makeup, a beauty product, for instance, there's, you know what, I'm going to

Brian R Johnson:

have a private training session with a.

Brian R Johnson:

I don't know the terminology cosmetologist or whatever, you know, and we're going

Brian R Johnson:

to go through this technique, using this product for those of you who have

Brian R Johnson:

led review, for us, I'm going to invite you to be in this private session.

Brian R Johnson:

That thing can also be like, if you have some kind of expertise that you carried

Brian R Johnson:

forward in your book, then, you know, maybe it's like, I'm going to do a private

Brian R Johnson:

Q and a session, you know, ask me anything for everybody who's left a review.

Brian R Johnson:

those are kind of ways that things ended up now.

Brian R Johnson:

Can you believe that?

Brian R Johnson:

But you're kind of saying like, Hey, do me a favor and I'll get you in this,

Brian R Johnson:

close, secret room that I'm going to do and you can fire away questions

Brian R Johnson:

and we can have a conversation.

Sarah St John:

I guess it's just, you can't pay someone for a review

Sarah St John:

or maybe even offer like a gift card or something that has money involved.

Sarah St John:

But something like,

Brian R Johnson:

yeah, nor can.

Brian R Johnson:

Amazon generally says like, you can ask for an Ana unbiased.

Brian R Johnson:

Honest review.

Brian R Johnson:

You can add no way.

Brian R Johnson:

Can you say, Hey, I need you give me at least a four or five star review.

Brian R Johnson:

Now there's some companies out there who have actually set up call centers

Brian R Johnson:

and will actually call the customers and say, Hey, and have that conversation.

Brian R Johnson:

Well, it's kind of hard to report a conversation, a private conversation of.

Brian R Johnson:

People game the system, you know, especially the larger brands that you

Brian R Johnson:

know, can afford to do a call center, not the independent seller or, you know, a

Brian R Johnson:

book author for instance, but at the same time, know, maybe it's one of those things

Brian R Johnson:

where, you know, you do, depending on.

Brian R Johnson:

a book publisher, maybe you do an ask me anything or a Q and

Brian R Johnson:

a, or, Hey, here's a new update.

Brian R Johnson:

I want to give to something that's not in the book that I want to

Brian R Johnson:

give you a new, fresh update on join me, live on this date.

Brian R Johnson:

And then in that conversation, it's like, you know what?

Brian R Johnson:

Can I have, as many of you possible go out and just leave a review.

Brian R Johnson:

Do me a favor.

Brian R Johnson:

Give me a, give me some love here.

Brian R Johnson:

I'm I'm here for you.

Brian R Johnson:

Give me some love over here, cause that's actually going to help quite

Brian R Johnson:

a bit and help build our community so we can have bigger discussions and

Brian R Johnson:

I can do this again in the future.

Brian R Johnson:

tit for tat, you know, it's a, it's a you know, it just helped

Brian R Johnson:

me support, Trying to come in and say, Hey, do do something for me.

Brian R Johnson:

And I'll give you something back.

Brian R Johnson:

It's more of a case of I've given you a bunch of value.

Brian R Johnson:

You already love my product.

Brian R Johnson:

You already love my book.

Brian R Johnson:

I'm giving you a live Q and a session.

Brian R Johnson:

may be on social media.

Brian R Johnson:

Do me a favor, let's see how many of us can get out there and leave a review.

Brian R Johnson:

In fact, I'm going to do a drawing or something.

Brian R Johnson:

you could incentivize it that way, but you probably shouldn't need to They just

Brian R Johnson:

wanted the chance to have a conversations that, you know, I did have one question.

Brian R Johnson:

What about this thing here?

Brian R Johnson:

Or what new piece of information or new technique can you tell me about that?

Sarah St John:

those are some good tips and strategies and creative ways to

Sarah St John:

hopefully get more reviews and whatnot.

Sarah St John:

One of the last things I want to ask about, I noticed this on your

Sarah St John:

website somewhere, something about golden nugget keywords, what does

Brian R Johnson:

that mean?

Brian R Johnson:

there's two different things.

Brian R Johnson:

One is there's, some terminology that I use regarding gold panning campaigns,

Brian R Johnson:

but there's also the, I actually did for a fundraising for operation underground

Brian R Johnson:

railroad, Phenomenal charitable group to basically goes out and essentially

Brian R Johnson:

hunts down abducted kids in other countries and then brings them back.

Brian R Johnson:

Phenomenal organization independent of any government.

Brian R Johnson:

But we actually did this whole thing where it was the golden

Brian R Johnson:

nuggets, promotion for this charity.

Brian R Johnson:

And so we created these, you know, everybody who was an expert in the field

Brian R Johnson:

participated and we basically said, okay, what are your golden nuggets?

Brian R Johnson:

So it could be one or the other.

Brian R Johnson:

It could be the golden nuggets for that charitable event, or

Brian R Johnson:

it could be my gold panning.

Brian R Johnson:

My gold panning techniques have to do with creating ad campaigns on Amazon,

Brian R Johnson:

which are primarily low bid low cost per click or low bid keywords or product

Brian R Johnson:

ads or category ads or videos that are designed to essentially the way that

Brian R Johnson:

I frame those is your competitors.

Brian R Johnson:

Won't always run ads They run out of ad budget.

Brian R Johnson:

They run out of stock and so their advertising stops.

Brian R Johnson:

And so as long as you've got this low level set of ad campaigns that

Brian R Johnson:

always run at a lower bid, you know, you're not very competitive.

Brian R Johnson:

There's going to be different times of the day, different times a week during

Brian R Johnson:

times of the month year, whatever that your ads are actually going to.

Brian R Johnson:

And usually they're going to show at a very low cost.

Brian R Johnson:

And so your return on ad spend is huge.

Brian R Johnson:

it's not going to blow up your sales and it's not something you launch

Brian R Johnson:

with, but at the same time, it's very profitable from an ad campaign strategy.

Brian R Johnson:

So that is one of the things they do teach publicly is set up these base campaigns.

Brian R Johnson:

And I can tell you is that, I've coached over 20,000 brands in

Brian R Johnson:

my career, selling on Amazon.

Brian R Johnson:

And I would say maybe 5% actually use these techniques, even though

Brian R Johnson:

it works phenomenally well, that's just one example of something very

Brian R Johnson:

few, actually take the time and the average to implement things like this.

Brian R Johnson:

Kind of the nature of Amazon and how much competition is on there is also, you got

Brian R Johnson:

a lot of weak competition on there that there's a lot of ways to work around them

Sarah St John:

yeah.

Sarah St John:

I think that was probably what it was that I was inquiring about.

Sarah St John:

That's interesting.

Sarah St John:

Awesome.

Sarah St John:

Well, I appreciate your time today.

Sarah St John:

And if people want to learn more, they can go to canopy management.com.

Sarah St John:

I'll also have show notes at the Sarah St.

Sarah St John:

john.com forward slash Brian R.

Sarah St John:

Johnson.

Sarah St John:

And was there anything else that you wanted to go over that we hadn't yet?

Brian R Johnson:

No, I would say that probably just for, you know,

Brian R Johnson:

there's a lot of different e-commerce entrepreneurs out there and some of them

Brian R Johnson:

are selling exclusively on things like Shopify or other e-commerce channels.

Brian R Johnson:

And just a lack of understanding.

Brian R Johnson:

Shouldn't be a reason to be in other sales channels.

Brian R Johnson:

There's plenty of information out there.

Brian R Johnson:

That's available on YouTube and you know, my own material regarding

Brian R Johnson:

advertising and product positioning.

Brian R Johnson:

It is.

Brian R Johnson:

such a huge monster of a traffic platform that if you do sell a product and

Brian R Johnson:

you're not selling it on Amazon, this is the year to reconsider that and say,

Brian R Johnson:

okay, maybe I need to add something on and, and take some time to get past.

Sarah St John:

If nothing else.

Sarah St John:

I mean, say you have a Shopify store, maybe put one of your products on

Sarah St John:

Amazon and compare and contrast which one are you making more money on?