In this next Jam Session, I sit with Jennifer Judy Caldwell and Paul Catanzaro. Paul has held positions in sales training and is currently a district sales manager. Jennifer has held leadership positions in sales, commercial training, planning and operations, and recently started her own strategic training design consulting firm. We tackle the topic of self-awareness and how to coach employees to help them further develop their own.

Key Takeaways:

• Use the technique of time and tone for every conversation. Wait for the right time and always use the right tone
• Help your employees become self-aware by asking insightful questions
• Help your employees see how their behavior directly correlates to the brand they are creating for themselves in the eyes of others
• The Trust Continuum - the level of trust you have with your employees is a critical factor in how you approach your conversation
• Don't get distracted or sucked into the blame game - focus on holding your people accountable for what they own
• When giving feedback related to self-awareness, sometimes it's best meet in person
• There are times when you just need to turn up the heat by having a very direct conversation and set very clear expectations
• There is huge value in reaching out to other managers and leveraging their experience on how you should handle a scenario that you haven't experienced before