The only weekly forum for aftermarket professionals bringing fresh and innovative discussion to inspire and grow individuals and companies.
The Academy Panel:
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI. Today, at age 34, Kirk is a successful business owner.
Kirk prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, and fun which combine to make loyal and dedicated co-workers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s episodes HERE.
Eric Svedberg was only 22 years old and ready to seize the opportunity of a lifetime. He purchased an Amoco gas station and consequently made history by becoming the youngest Amoco dealer in the United States. What continues to set, Automotive Specialists apart from the others in the market is their customer-centered culture, concentration on quality and extended warranty.
Automotive Specialists routinely repair items on vehicles that are usually left to the dealer and often those that the dealer couldn’t fix themselves. This foundation proved to Eric to be a very successful business model. Listen to Eric’s episodes HERE.
Bill Greeno owner of Quality Automotive and Smog in Truckee, CA and is also a business consultant with a focus on leadership and management and is big on communication. He and his team work hard on building strong internal communication, that he says makes huge difference in his unyielding customer service.
He also believes that having a satisfied staff is pivotal to customer service success. Having a shared vision is at the core of this. Their Vision Statement is “Your Trusted Local Auto Care.” Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure. Bill teaches on building a strong business culture. Listen to Bill’s episodes HERE.
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