Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]
Episode 151 •
1st April 2023 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00
00:31:35
Shownotes
Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on.
Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.
Show Notes:- Watch Full Video: HERE
- The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems.
- Over the last two years- people stopped buying new cars and are keeping their cars longer
- Challenges- car count dropping post-COVID, you must continue to work hard on your customer service.
- The first part of the customer experience is the phone call
- FORD - Ford is family, occupation, recreation, and dreams
- What are people scared about with auto repair? People are saying they want someone to be nice to them
- Coaching- fine-tune your craft
- A good CEO is looking long into the future to find out what's going to happen in our industry
- By 2030 ICE cars will be down by 15%
- Build a sellable business
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Check out today's partner:
