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How to Become a Thermostat Instead of a Thermometer- Dave Hobbs [RR 601]
Episode 60129th December 2020 • Remarkable Results Radio Podcast • Carm Capriotto, AAP
00:00:00 00:30:02

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Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.

Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.

Key Talking Points:

  • Become a thermostat instead of a thermometer When things heat up with frustration thermometers react, thermostats do something (cool down or heat up)
  • Pertains to shop owners, managers, and lead technicians- it’s in our control
  • Virtual classesDifficult to connect with distant learning- no interaction and often time camera for zoom calls are off
  • Missing the important feedback from in person classes
  • ADAS trainingMany cars don’t require targets for radar or cameras that you can do yourself
  • Fuzzbuster, thermal imager etc are tools you can use (“MacGyver” tips)   
  • Love of cars and the car industry- then vs nowDave’s first car- ‘61 Chevy Station Wagon
  • Cars have more technology on them- can appeal to tech savvy students, but still needs to have aptitude of taking apart and putting back together, coding and computers
  • Encourage women to join industry as well
  • Selling it as “computer on wheels”    

Resources:

  • Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.