https://youtu.be/lAWzbES7h8M

Panel:

Joe Hanson, Gordies Garage, Roseville, MI. Listen to Joe's previous episodes HERE.

Bill Nalu, Interstate Auto Care, Madision Heights, MI. Listen to Bill's previous episodes HERE.

Key talking points:

• Done the same way daily. Predictable
• One person in charge of the process
• Joe:Planning, production recap of the day
• Feedback
• Parts review for next day
• Make the morning a quick start. Get mentally prepared for the next day.
• What is coming in. Set the expectation (stage) for the next day’s production
• Cash in - Cash outUse bank bag and drop off
• Manage parts returns. Don’t let it get out of hand.
• Bill:Set the stage or table for the next day
• Your survival is dependent on great organized processes
• Bill offers flexible hours to his team
• Verify if the vehicle left out has its windows up and is lockedKey’s are locked up
• Check all building doors. Be sure they are locked
• Be sure after-hours customer pick-up’s keys are in the lockbox
• A walk through the shop:Acetylene tanks are closed
• Doors are closed
• Hoist locked down
• All electronic tools locked in a special cabinet
• All other tools and equipment out of sight from prying eyes
• Verify the bank deposit against the shop management system
• Check HVAC system or thermostats 
• Lock up cash drawer cash
• Thanks to Bill Nalu and Joe Hanson for their contribution to the aftermarket
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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