Artwork for podcast TubbTalk: The Podcast for Managed Service Providers
[10] The Importance of IT Documentation
Episode 104th July 2015 • TubbTalk: The Podcast for Managed Service Providers • Richard Tubb
00:00:00 00:40:13

Share Episode

Shownotes

In this episode, Richard speaks with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed. In our conversation, Chris and I discuss:-

  • How an MSP can think globally rather than just locally
  • The biggest challenge in being the CEO of not one, but two businesses
  • How running a SaaS business is different to running an MSP
  • Why IT documentation is so important to MSPs
  • How to calculate the cost of poor IT documentation to an MSP business
  • What the benefits of good IT documentation are to an MSP’s clients
  • The best way to get started with IT documentation
  • Mitigating the risk associated with bad or lack of documentation
  • Which RMM tools will integrate with IT Glue
  • The concept of Documentation-as-a-Service
  • An IT Glue discount code for TubbTalk listeners

Mentioned in This Episode

Mentioned in this episode:

Get MSP Insights every Tuesday

Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

Chapters

Video

More from YouTube