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[10] The Importance of IT Documentation
Episode 104th July 2015 • TubbTalk: The Podcast for Managed Service Providers • Richard Tubb
00:00:00 00:40:13

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In this episode, Richard speaks with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed. In our conversation, Chris and I discuss:-

  • How an MSP can think globally rather than just locally
  • The biggest challenge in being the CEO of not one, but two businesses
  • How running a SaaS business is different to running an MSP
  • Why IT documentation is so important to MSPs
  • How to calculate the cost of poor IT documentation to an MSP business
  • What the benefits of good IT documentation are to an MSP’s clients
  • The best way to get started with IT documentation
  • Mitigating the risk associated with bad or lack of documentation
  • Which RMM tools will integrate with IT Glue
  • The concept of Documentation-as-a-Service
  • An IT Glue discount code for TubbTalk listeners

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Mentioned in this episode:

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