{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F02fb16e9-2e9f-4f9c-8a24-f8226de6f8d3","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Ep 01 - Resolving Pet Owner Conflict with Debra Hamilton","description":"Welcome to the Veterinary Business Success Show with Dr Dave Nicol. In this brand new podcast, we\u2019ll be exploring ideas and subjects that can be used to manage your veterinary practice better with experts in their field. \n\nIn today\u2019s episode, we're joined by \u2018Nipped in the Bud, Not in the Butt\u2019 author, litigator-turned-mediator Debra Hamilton who shares why mediation is often a more cost-effective, and lower stress route to take through conflict with pet owners. Not least because it is likely to result in a more satisfactory outcome for all parties. \n\nIn an age when the threat of reputational damage on the internet frankly terrifies us and endows clients with enormous (and what seems like unfair) power, methods to avoid relationship implosions seem like a very good idea. \n\nIn our COVID-stressed world, where complaints seem to be on the rise, Debra and her collaborative approach to conflict resolution might just be your best friend. \n\nToday\u2019s show is brought to you by VetX international...\n\nAre people the major pain-point in your practice? If so, you are not alone, over 90% of managers report staff problems to be their number one issue. \n\nAt the root of this problem are usually three dysfunctions: A poorly articulated vision, toxic culture, or some form of leadership breakdown.\n\nIf this sounds familiar then do not despair. Help is at hand. We encourage you to check out 'Leaders' a veterinary specific Leadership training program where you will learn how to create and execute on a shared vision, how to hire well and build a powerful high-performance practice culture without the drama. The class is accredited, delivered online, and open for applications now.\n\nTo learn more, listen to a free training webinar, or apply - visit www.vetxinternational.com/leaders today.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/e9c44591-092e-4d31-97aa-57a83069f179/artworks-0n3yuvuwrilkbttt-xztciq-t3000x3000.jpg"}