{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F03ee8082-ceaf-4e9a-ad25-0d8fa3228545","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#428: Building a customer-centric organisation through multi-faceted digital transformation\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/03ee8082-ceaf-4e9a-ad25-0d8fa3228545\"></iframe>","title":"#428: Building a customer-centric organisation through multi-faceted digital transformation","description":"As we know grocery retailing loyalty is fiercely competitive and long-standing in the loyalty industry.\r\n\nThis podcast unpeels the many layers to building a customer-centric organisation by Shoprite, Africa\u2019s largest retailer, which prides itself on \u201cfeeding Africa for less\u201d.z\r\n\nWe talked tohttps://www.linkedin.com/in/meredith-leigh-allan-40566371/ ( \u2060Meredith Allan\u2060), who is Head of Rewards and Personalisation of https://www.shopritex.co.za/ (\u2060Shoprite X\u2060), a division ofhttps://www.shopriteholdings.co.za/group/shopritex.html ( \u2060The Shoprite Group\u2060). Its loyalty programme ishttps://www.checkers.co.za/xtra-savings ( \u2060Xtra Savings\u2060) and has achieved an 80% sales coverage in a short period of time since launch approximately 4 years ago. The Xtra Savings programme is the first initiative in its multi-year digital transformation strategy building a customer-first organisation.\r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/meredith-leigh-allan-40566371/ (Meredith Allan)\r\n\n2) https://www.shopritex.co.za/ (Shoprite X)\r\n\n3) https://www.shopriteholdings.co.za/group/shopritex.html (The Shoprite Group)\r\n\n4) https://www.checkers.co.za/xtra-savings (\u2060Xtra Savings\u2060\u2060)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/f2bab889-9644-485b-9d14-0a519373cdf3/2953009-1693929592330-ab0b4be22440b.jpg"}