{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F054d3073-7dcf-4929-86d0-49cd8c16c844","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"#014 KAM and COVID, One Year On","description":"How has the last 12 months been for you and your business?\n\nAt the time of recording this episode, it\u2019s been a year\u2026 to the day\u2026that I delivered my last \u2018in person\u2019 seminar for a group of Chief Executives in Leeds.\n\nBy then, we had already stopped shaking hands with people and we were pouring copious amounts of antibacterial gel over our hands at every opportunity.\n\nThe juggle struggle has been real and balancing work, family, home-schooling, friendships and our own mental health has often felt like too many things to do!\n\nFor many, there have been moments of joy, basking in the glorious sunshine in the spring of 2020, trying to become \u2018Tik Tok famous\u2019 and starting lockdown or furlough projects.\n\nAnd for others, the last 12 months has been incredibly tough, trying to stay optimistic and upbeat in difficult market conditions, knowing that their performance really will determine the survival chances of the business.\n\nWhichever camp you find yourself in, I\u2019d really encourage you to listen to this episode, hear my reflections on the last 12 months on how KAM Pros have been managing their relationships with their most important customers. AND \u2013 what it means for the future of those relationships.\n\n- - -\n\n\ud835\uddd7\ud835\uddd4\ud835\udde9\ud835\udddc\ud835\uddd7 \ud835\udde9\ud835\uddd8\ud835\udde1\ud835\udde7\ud835\udde8\ud835\udde5\ud835\uddd4 \ud835\uddd5\ud835\udddc\ud835\udde2:\nDavid is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK.\n\nDavid is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries.\n\n=========","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c44c57f1-716b-4e3a-8eea-384a61d699fd/nkdd-tzzohh9fha8y76hyitj.jpg"}