{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0753a326-9d8a-4f22-998e-05c57e2b6181","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/0753a326-9d8a-4f22-998e-05c57e2b6181\"></iframe>","title":"#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper","description":"This episode focuses on the loyalty market in Italy, featuring expert insights from https://www.linkedin.com/in/cristina-ziliani-4827033/ (Cristina Ziliani).\r\n\nCristina is a Professor of Marketing at the University of Parma, Italy. She lectures on loyalty management and has been the Director of the Loyalty Observatory since 1999, dedicated to research, consulting and education on Loyalty Management, CRM and CX\r\n\nCristina is a key contributor to the \u201cUnderstanding Loyalty in Europe\u201d White Paper created by https://www.mando-connect.co.uk/ (Mando-Connect) in partnership with https://urldefense.com/v3/__https:/business.yougov.com/__;!!H_q-o1I4kFo!kf2Q2fQoswQfA_8e5s7jw9P5szyTES-nwOAVI6iu0-6pooFCbTGQcQvn1cRxdq88xzTqbZNiieOEXkHPGp_IKFwVmBjWgkvK2g$ (YouGov), which explores loyalty membership, appeal and impact across 24 European Markets.\r\n\nListen to learn about the loyalty landscape in Italy \u2013 what membership, appeal and impact look like in this market \u2013 and which are the programmes and key innovations to be inspired by.\r\n\nHosted by https://urldefense.com/v3/__https:/www.linkedin.com/in/charlie-hills1/__;!!H_q-o1I4kFo!kf2Q2fQoswQfA_8e5s7jw9P5szyTES-nwOAVI6iu0-6pooFCbTGQcQvn1cRxdq88xzTqbZNiieOEXkHPGp_IKFwVmBh2kGcdbQ$ (Charlie Hills. )\r\n\n \r\n\nShow Notes :\r\n\n1)  https://www.linkedin.com/in/cristina-ziliani-4827033/ (Cristiana Ziliani)\r\n\n2)https://www.mando-connect.co.uk/whitepaper/ ( European Loyalty Whitepaper)\r\n\n3) https://www.mando-connect.co.uk/ (Mando-Connect )\r\n\n4) https://urldefense.com/v3/__https:/business.yougov.com/__;!!H_q-o1I4kFo!kf2Q2fQoswQfA_8e5s7jw9P5szyTES-nwOAVI6iu0-6pooFCbTGQcQvn1cRxdq88xzTqbZNiieOEXkHPGp_IKFwVmBjWgkvK2g$ (YouGov)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/34452737-ae4c-461f-94fe-bd6821f74108/2953009-1689671568789-eadf116b10f3f.jpg"}