{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F091e0344-6b3c-44e0-ac95-e8079775db03","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Episode 215: Positive Persistence","description":"Sometimes we have to be persistent in order to settle disputes that arise. And that can be a source of stress. In this week's episode, Shannon and Janine discuss making resolution easier (and potentially more effective) by staying positive during the process.\n\nDiscussion topics include:\n\n\u2022 The happy message on Shannon's chai latte\n\u2022 How Shannon's husband, Mike, has been a model of positive persistence\n\u2022 The emotional toll that calls to customer service or disputes can take\n\u2022 How persistence can pay off--and be easier when you keep a positive attitude\n\u2022 The value of treating customer service personnel like actual human beings\n\u2022 Remembering that you're dealing with people who are trying to do their jobs (and their job isn't to make your life miserable)\n\u2022 Making other people's lives better simply by being nice to them\n\u2022 News flash: There's always a way to approach a problem to get it resolved--you're not at the company's mercy\n\u2022 Stepping away from the situation for a moment to get in touch with why it's resolving it is important to you\n\u2022 How it can be so much faster (and easier) just to pick up the phone and seek a resolution than perseverate about it\n\u2022 Taking conflict resolution one step at a time\n\u2022 Getting the ball rolling with a phone call rather than putting it off to give yourself space to step away when necessary\n\u2022 One of Shannon's NLP techniques for helping you make that call (it involves the palm of your hand)\n\u2022 Asking yourself, \"What's one thing I can do now?\" to let go of perfectionism\n\nCheck out the show notes at www.gettingtogoodenough.com.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/cd2e0d56-1e2f-481a-8571-c4663350c6a6/648i5bBT0OJL-jqDq5kKTfH1.png"}