{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0aaa8c1c-6509-43db-bda2-58840c6b71f2","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Customer and Employee Loyalty Programs\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/0aaa8c1c-6509-43db-bda2-58840c6b71f2\"></iframe>","title":"Customer and Employee Loyalty Programs","description":"Last year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we\u2019re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase trends and makes the case of responsible use of data. Listen in!","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c7a6dae4-f81c-45d6-8f78-cdcbe4ff0b1b/SKh2fdeODaXzyqJ2PrZFFsfn.jpg"}