{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0b057ede-3f25-4c1b-a394-112c7fe1c35e","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Connecting to your clients with Stacey Roberts","description":"In this episode of the SALTovation podcast, we speak with Stacey Roberts, State and Local Tax Director, and our very own Judy Vorndran.\r\n\nStacey talks about what she\u2019s learned working in Chicago, the Pacific Northwest and Denver. She also shares how she connects with her clients to create a good working relationship.\r\n\n \r\n\nQuestions asked and answered in this Episode:\r\n\nWhat did Stacey learn working for markets in Chicago, the Pacific Northwest and Denver?\r\n\nHow has Stacey grounded and connected to her clients?\r\n\nWho has been the most influential person in her career?\r\n\n\n \r\n\nWhat You Will Discover:\r\n\n[00:38] What Stacey learned working in the Chicago market\r\n\n[08:01] What she learned working in the Pacific Northwest\r\n\n[21:40] How she transitioned working with the Denver team\r\n\n[26:50] What drives her to be a great practitioner\r\n\n[28:37] How she created a good working relationship with a client\r\n\n[34:49] Who is the most influential person in her career\r\n\n[39:52] One thing we don\u2019t know about Stacey\r\n\n[42:09] Random facts about Stacey\r\n\n\n \r\n\nQuotables:\r\n\n\u201cI would say, like I said earlier, that for me, moving into the smaller markets forced me to become more of a generalist and learn sales tax which has been invaluable to me over time.\u201d - Stacey Roberts [07:48]\r\n\n\u201cOne of the things that I try to do is have empathy for our clients, right? No matter who they are, and just like you said, I do try to listen.\u201d - Stacey Roberts [27:39]\r\n\n\u201cI just think that just from human nature, people want to be heard and they should be heard.\u201d - Stacey Roberts [33:33]\r\n\n\u201cI hire people that I want to invest in.\u201d - Judy Vorndran [36:16]\r\n\n\u201cWell Judy, that\u2019s what you\u2019ve always said that people matter. Like whether it\u2019s our clients, our staff and life outside of work and tax and whatnot. That people matter and it\u2019s true.\u201d - Meredith Smith [36:37]\r\n\n\n \r\n\nRelevant Links:\r\n\nWebsite: https://www.saltovation.com/\r\n\nLinkedIn: https://www.linkedin.com/in/stacey-roberts-90072b5\r\n","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/92f215a8-0def-4505-af99-ed131b020b61/salt-1-bpay1.jpg"}