{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0bbf1f87-5ba9-461a-bcd4-b87cef836519","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#274: The Loyalty Report 2021 (Short Summary Show)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/0bbf1f87-5ba9-461a-bcd4-b87cef836519\"></iframe>","title":"#274: The Loyalty Report 2021 (Short Summary Show)","description":"\"https://info.bondbrandloyalty.com/loyaltyreport-2021 (The Loyalty Report)\" features loyalty research with tens of thousands of consumers in North America, so this annual research report is a huge help for our industry to learn from. \r\n\nToday I share the top insights shared from my 2021 interview with https://www.linkedin.com/in/phillipsrubin/ (Phil Rubin), who explained their latest loyalty learnings, such as the increasing importance of being loyal to your customers (rather than simply expecting it from them). \r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://letstalkloyalty.com/127/ (Phil Rubin Interview on The Loyalty Report 2021)\r\n\n2) https://www.linkedin.com/in/phillipsrubin/ (Phil Rubin )\r\n\n3) https://www.bondbrandloyalty.com/ (Bond Brand Loyalty)\r\n\n4) https://letstalkloyalty.com/255-the-loyalty-report-2022-essential-insights-and-innovations-for-loyalty-professionals/ (Let's Talk Loyalty Episode#255: The Loyalty Report 2022)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/81929dcf-8e81-4c1d-9516-12c500d50f3c/2953009-1662709679207-7f1d37b8e565c.jpg"}