{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0bfe7ca9-659e-4373-a563-595e1f636238","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Help Me Help You | TDSU Ep. 19\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/0bfe7ca9-659e-4373-a563-595e1f636238\"></iframe>","title":"Help Me Help You | TDSU Ep. 19","description":"Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the \"help me help you\" strategy. Timestamps:00:00:00 - The Secret Recipe00:01:41 - Aligning Goals with Customers and Organization00:03:03 - Turning CS Inwards: Help me help you00:04:30 - Building the Foundations of Customer Success00:05:49 - Connecting Internal Processes to the Customer Experience00:07:16 - Facilitating Customer Conversations and Relationships00:08:56 - Connecting with Sales and Other Te...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/a8c8d2b8-83f4-48be-8c6f-5999aaec6da9/m04wdq2m8ckevkp7jbqm3bf6h6xq.jpg"}