{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F0f855819-ac73-446d-9e4c-6fdfb9a683b8","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#310: Lessons from New Zealand's Phil Devlin - Loyalty Expert (Short Summary Show)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/0f855819-ac73-446d-9e4c-6fdfb9a683b8\"></iframe>","title":"#310: Lessons from New Zealand's Phil Devlin - Loyalty Expert (Short Summary Show)","description":"New Zealand is a small country punching WAY above its weight in the loyalty industry, with over 95% of Kiwi consumers enrolled in at least one programme, so it was incredibly exciting to meet one of the country's leading loyalty experts in 2021 - https://www.linkedin.com/in/phil-devlin-765b087/ (Phil Devlin). \r\n\nIn this short summary show, I review his fascinating career which includes Air New Zealand, Qantas, and Countdown Supermarkets as well as some of the key lessons I learnt from our conversation. \r\n\nAcross his entire loyalty career, Phil has created clear and compelling loyalty concepts both independently and with partners, with a focus on simplicity, transparency, and integrity, so listen to learn his latest ideas on what was important to consumers in 2021 and remains true today.\r\n\n\r\n\r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/phil-devlin-765b087/ (Phil Devlin)\r\n\nhttps://www.countdown.co.nz/ (2) Countdown New Zealand)\r\n\n3) https://letstalkloyalty.com/153/ (LTL Episode 153: New Zealand Loyalty Expert Shares Exciting Airline and Grocery Loyalty Insights)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/f3eb47bd-24ca-4b4b-9557-e87eb15fb10a/2953009-1670261148160-7403ff877589.jpg"}