{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F128513df-2836-4b51-bac2-e889247a2c03","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Fighting for facetime | TDSU Ep. 6\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/128513df-2836-4b51-bac2-e889247a2c03\"></iframe>","title":"Fighting for facetime | TDSU Ep. 6","description":"The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond.  What's your go-to method for fighting through the noise and grabbing their attention? Timestamps:00:00:00 - Analogies abound!00:01:31 - Challenges with Unresponsive Customers00:02:49 - Finding effective communication methods00:03:51 - Understanding Customer Non-Responsiveness00:04:56 - Assuming the best in intention00:06:06 - Adding Value as a Business Partner00:07:21 - Improving Email Resp...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/6a6256f5-12f5-4577-bb34-40b1a5279b65/v1zuw6rw7hoem5nio6t628m2rshz.jpg"}