{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F13103529-fe08-4f2a-bcc1-091cddc1eaf9","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"Ask An Expert | How Retail Customer Service Will Evolve In 2023","description":"Interactive and unified \u2013 those are the two words we would use to describe the evolution of retail customer service in 2023 and beyond.\n\nSo Omni Talk is pleased to announce that Talkdesk\u2019s Antonio Gonzalez, Senior Manager of Industries Research & Insights, joins Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide his expert opinion on how retailers and brands should approach this new interactive and unified world of retail customer service.\n\nCollectively the three of them go deep on:\n\n\u2013 Talkdesk\u2019s latest research findings on customer service expectations\n\u2013 The new touchpoints retailers and brands will need to meet these ever-changing expectations, including the metaverse and AR/VR\n\u2013 How to overcome staffing barriers and how to enable brand ambassadors and influencers to help with customer service and support\n\u2013 And, perhaps most importantly, how to unify and \u201cintegrate\u201d data across retailers\u2019 and brands\u2019 many disparate systems\n\nAnd there's even some 50 First Date references thrown in for good measure!\n\nFinally, be sure to checkout the research study Antonio mentions here: https://www.talkdesk.com/resources/reports/the-future-of-retail-customer-service-interactive-and-unified/\n\n*Sponsored Content*","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/fb87ecf2-c69e-49dd-bd18-b0de5df46907/artworks-zdiixzlyd2mskyki-i4cwzq-t3000x3000.jpg"}