{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F17d2c9dd-20fa-47e8-b121-585fc046c364","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Comebacks: Prevention, Reputation and Cost [THA 224]\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/17d2c9dd-20fa-47e8-b121-585fc046c364\"></iframe>","title":"Comebacks: Prevention, Reputation and Cost [THA 224]","description":"Comebacks: Prevention, Reputation, and Cost [THA 224]\r\n\r\nHow closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode, my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them. \r\n\r\nYou can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a224","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/9e400c9c-6e35-4872-89e1-f88f77e4dbf9/PFirjPrh0BzlcTgiXm7fJ4US.jpg"}