{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F18c1884e-928d-4f5a-97a7-1e747a2f20b9","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Diversifying Champions & Scaling without Technology - The Week That Was w/ Jeff Breunsbach\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/18c1884e-928d-4f5a-97a7-1e747a2f20b9\"></iframe>","title":"Diversifying Champions & Scaling without Technology - The Week That Was w/ Jeff Breunsbach","description":"Jeff Breunsbach is Director of Brand at Higher Logic, co-founder of the Gain Grow Retain community and co-host of the Gain Grow Retain podcast. Jeff stops by to discuss what scaled CS means (and doesn\u2019t mean), sacrificing a meeting or action item in order to provide your customer some much-needed grace, and (I don\u2019t know how we keep doing this) Jeff gives his take on yet another overused three-letter CS acronym. To top it off, we let Jeff tell us which customer from his past he would have lik...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}