{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F194689ad-58b6-4048-8f33-0a44d4767fd7","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"#146: Loyalty Leadership with Bain & Company's Rob Markey (Short Show Summary)","description":"https://www.linkedin.com/in/robmarkey/ (Rob Markey) is the one of the world's leading authorities on customer loyalty. \r\n\nTogether with Fred Reichheld, he co-created https://www.netpromotersystem.com/about/net-promoter-system-framework/ (The Net Promoter System\u00ae), the industry metric and framework https://en.wikipedia.org/wiki/Net_Promoter (now used by) more than two thirds of Fortune 1000 companies.\r\n\nThis short summary episode reminds us of the importance of the \"founder's mindset\" as a key driver of loyalty, as well as Rob's latest work to develop increasingly robust models for customer lifetime value that can be share externally with investors as well as internally. \r\n\nRob shares the view that loyalty professionals are really the perfect business leaders of the future. \r\n\nListen for a short summary of our conversation, or listen to the full interview for even more of Rob's extraordinary insights. \r\n\nShow Notes:\r\n\n1) https://letstalkloyalty.com/audio/42-loyalty-leadership-using-nps-and-customer-lifetime-value-with-rob-markey-bain-company/ (Episode #42 of Lets Talk Loyalty with Rob Markey) \r\n\n2) https://www.bain.com/ (Bain and Company)\r\n\n3) https://www.linkedin.com/in/robmarkey/ (Rob Markey) - Partner, Bain and Company","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/67207de9-b74b-4a2d-9ea5-b7701b55536c/2953009-1632724599694-54e3e7d642949.jpg"}