{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F1a2ce9c8-71c4-478a-90fa-78258f457cdb","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Who wore it better? | TDSU Ep. 23\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/1a2ce9c8-71c4-478a-90fa-78258f457cdb\"></iframe>","title":"Who wore it better? | TDSU Ep. 23","description":"Rob, JP, and Dillon go forum-diving for the hottest customer success topic on the internet, and come up with a classic battle royale. Timestamps:00:00:00 - An optimist's point of view00:01:39 - Does the structure work?00:03:17 - Masterful negotiations00:04:51 - Limiting future opportunities and layoffs00:06:17 - The responsibility of the CS team00:07:37 - Understanding business needs00:08:57 - The trusted advisor game00:10:20 - Follow the money!00:13:04 - Like, comment, and subscribe!&nb...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/7036e928-de7c-43c2-8826-820eea265b9d/7tdy83nvw2safr9dws9h0eqvqjsv.jpg"}