{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F1bcc7a0f-821f-4e80-8631-f9d0f992ac21","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"The Next Evolution of Customer Success - The Week That Was w/ Larry Raines\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/1bcc7a0f-821f-4e80-8631-f9d0f992ac21\"></iframe>","title":"The Next Evolution of Customer Success - The Week That Was w/ Larry Raines","description":"Larry Raines is the founder and principal consultant for his brand new consultancy, Customer Success v3. Larry joins LTV to share his theories on Customer Success - where it is today and where it\u2019s headed tomorrow. He and Dillon also touch on why a CSM plugged into the current events of their industry will always perform better and why Larry doesn\u2019t think AI will steal all of our jobs (yay!). Who is Larry Raines?LinkedInCustomer Success v3 Links:Hakan Ozturk\u2019s tweet on staying up to...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3fc073b3-819b-40a1-8142-556d31604606/QiSomqsAkND79opTgW2qEnHz.png"}