{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F1e8b14ee-8c2a-41dc-b0a5-cabedf13f75d","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"CSMs as the Heated Seats of the Corporate World | TDSU Ep. 3\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/1e8b14ee-8c2a-41dc-b0a5-cabedf13f75d\"></iframe>","title":"CSMs as the Heated Seats of the Corporate World | TDSU Ep. 3","description":"Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION.  What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today? Timestamps:00:00 - Introduction and Smelling Like JP01:32 - Understanding Customer Obsession06:34 - Measuring Impact and Consistent Outcomes07:41 - Building Relationships and Personalization09:04 - Sky Netting Their Asses: Gathering Customer Information10:09 - Curiosity and ...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/74505c22-2b2d-406f-b49f-6c560139ed3b/iid8dn5bd0yv9rzv9q70jphh2rar.jpg"}