{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F1f346c72-ab5e-4d51-8405-c03e2d92e982","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Retention: Show Continued Value...or Get Fired by Your Customers\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/1f346c72-ab5e-4d51-8405-c03e2d92e982\"></iframe>","title":"Retention: Show Continued Value...or Get Fired by Your Customers","description":"Customer Success pros...don't get fired by your customers!  Watch now to learn how to reduce churn and maximize your customer's satisfaction with tips from Greg Daines, CEO of ChurnRX, as he shares what the data tells him about how best to serve your customers. Chapters:00:00:00 - Introduction to the Lifetime Value podcast00:02:36 - The Ultimate Goal of Retention00:04:48 - Customer Acquisition Cost and Retention00:07:01 - Optimizing Subscription Revenue00:09:07 - The Power of Custom...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/5bf84230-999b-465d-9443-66cc1b000198/288sg7c2h2mfpqxprj7qg4x0dhmc.jpg"}