{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F2100b3dc-01fa-4264-8dd7-6150ec787b04","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Adam Clark \u2013 Customer Service and Competitive Advantage\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/2100b3dc-01fa-4264-8dd7-6150ec787b04\"></iframe>","title":"Adam Clark \u2013 Customer Service and Competitive Advantage","description":"The construction industry continues to grow but faces new challenges on the way. Customers are more educated than ever, distribution channels are shrinking, and the move to e-commerce is starting to become a reality. While change happens, staying consistent with excellent customer service and value provided to your customers is the best strategy.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/4e785831-e37b-406b-9b4c-b19471fbe1c1/adam-clark-episode-artwork-construction-disruption.jpg"}