{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F23142241-970d-4d07-a5fb-aa2dd3fddf30","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Customer journey post-covid \u2014 with Cathay Pacific, Coca-Cola Hong Kong, HH Global and Deloitte\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/23142241-970d-4d07-a5fb-aa2dd3fddf30\"></iframe>","title":"Customer journey post-covid \u2014 with Cathay Pacific, Coca-Cola Hong Kong, HH Global and Deloitte","description":"Hosted by Darren Chuckry, Chair of The Marketing Society Hong Kong, we explored the experiences, challenges and changes in the customer journey post COVID-19. Darren was joined by an expert panel from Hong Kong and London. \n\nWe heard from: Steve Mattey, Director of Planning and Analysis, HH Global/Blueberry Wave; Mark Phillips, Global Data Strategy Consultant, HH Global/Blueberry Wave; Ed Bell, GM Brand, Insight and Marketing Communications, Cathay Pacific; Lui Tong, Director, Direct to Consumer, Swire Coca-Cola HK; Brad Lin, Director Data & Privacy, Deloitte; and Tiffany Lam, Director of Marketing and Customer Experience, Hysan Development Co.Ltd.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/dea572e6-70ca-4ecc-abe4-18a7a7282917/artworks-frsyyy6bzxu1yb7z-a6paig-t3000x3000.jpg"}