{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F2326c40f-0687-4e21-97ce-65c385037703","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#158: Effortless and Emotional Loyalty Concepts from Etihad Guest (Short Show Summary)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/2326c40f-0687-4e21-97ce-65c385037703\"></iframe>","title":"#158: Effortless and Emotional Loyalty Concepts from Etihad Guest (Short Show Summary)","description":"With over 7 million members, Etihad Guest is the loyalty program for Etihad Airways, the national airline of the UAE, based in Abu Dhabi.\r\n\nThis short podcast is a summary of my interview with https://www.linkedin.com/in/kimlhardaker/ (Kim Hardaker), who together with her team, found thoughtful and meaningful way to innovate, and reward members, even while airline travel was at an all time low just six months in to the global pandemic.\r\n\nEnjoy Kim's compelling insights and hear their gorgeous \"world of thoughtfulness\" campaign - a great example of building emotional loyalty even at that challenging time.\r\n\nShow Notes:\r\n\n1) https://letstalkloyalty.com/audio/48-etihad-guest-loyalty-insights-from-etihad-airways/ (Episode #48 - Loyalty Insights from Etihad Airways )\r\n\n2)https://www.linkedin.com/in/kimlhardaker/ ( Kim Harkader), Managing Director, Etihad Guest","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/3cff8502-9914-4039-a406-d3558abd64e1/2953009-1635747528901-a91b1d34be0fa.jpg"}