{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F234911aa-a58e-44c0-97f1-6c0e3dfc1d26","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"","title":"#019 Employee Engagement in a Hybrid Working World, with Robert Hicks & Lou Kwakye","description":"Do you have a team whose hearts and minds are 100% invested in your business goals?\n\nWhat are the levels of motivation across your account managers and sales team?\n\nHow ENGAGED are they?\n\nFor many businesses, the working world has changed and for most - it\u2019s still changing. The concept of remote and Hybrid working is no longer uncommon, and sales leaders are battling the ongoing challenge of managing performance and inspiring excellence in teams that are no longer sat every day in the office, feeding off of each other\u2019s energy and learning from their peers in the room.\n\nEmployee engagement is not a new thing. It\u2019s long been acknowledged that happy and engaged teams lead to happy and engaged customers which ultimately create happy and engaged shareholders.\n\nIn this episode I speak to two guests from rewardgateway.com/uk \u2013 Group HR Director Robert Hicks and their Sales Director, Lou Kwakye. I hope you enjoy it!\n\n\n\n- - -\n\n\n\n\ud835\udde5\ud835\udde2\ud835\uddd5\ud835\uddd8\ud835\udde5\ud835\udde7 \ud835\udddb\ud835\udddc\ud835\uddd6\ud835\uddde\ud835\udde6 \ud835\uddd5\ud835\udddc\ud835\udde2:\n\nWith three degrees under his belt, including an MBA from Imperial College, Robert is an accomplished leader in the HR space. His experience spans across sectors like software, property, cloud solutions and information technology. He has worked in and advised on Human Resources globally for 20+ years, for companies ranging from tech start-ups to SMEs, fast growth PE-owned mid-market businesses, FTSE250 and complex matrix global organisations with over 200,000 staff.\n\nToday he is the Group Human Resources Director and overall custodian of the people and experience teams for the organisation.\n\n\ud835\udddf\ud835\udde2\ud835\udde8\ud835\udddc\ud835\udde6 \ud835\uddde\ud835\uddea\ud835\uddd4\ud835\uddde\ud835\uddec\ud835\uddd8 \ud835\uddd5\ud835\udddc\ud835\udde2:\n\nLou comes from a strong background working with sales people and, after years of working in the fitness industry for brands like Virgin Active and Pure Gym, he joined Reward Gateway as an engagement specialist in 2014.\n\nToday, he is their Sales Director and looks after a group of UK-based Account Executives, Sales Managers, SDRs, Researchers and the global Bid Team. \n\n\ud835\uddd7\ud835\uddd4\ud835\udde9\ud835\udddc\ud835\uddd7 \ud835\udde9\ud835\uddd8\ud835\udde1\ud835\udde7\ud835\udde8\ud835\udde5\ud835\uddd4 \ud835\uddd5\ud835\udddc\ud835\udde2:\n\nDavid is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK.\n\nDavid is a Speaker, Author and Performance Coach with more than a decade of hands-on and consultative experience in sales and management roles in the leisure, entertainment and telecoms industries.\n\n=========","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c44c57f1-716b-4e3a-8eea-384a61d699fd/nkdd-tzzohh9fha8y76hyitj.jpg"}