Why do quality professionals struggle with clear communication in writing? What\u2019s the problem with jargon? These are some of the questions explored in today\u2019s podcast.
Joining the show this episode is Lesley Worthington. Lesley has 20 years of quality and regulatory experience in medical devices, and she uses that experience to work with individuals and teams to fine-tune their quality conversations, initiatives, and internal communications with the goal of creating more and better understanding of the role and concepts of quality assurance in organizations.
Listen to the episode to hear Lesley\u2019s take on how communication affects the outcome of audits, impacts the lives of quality professionals, and the common communication pitfalls Lesley sees in organizations.
\u201cIt\u2019s not just about sounding different; it\u2019s about the science of how we sound and how we read.\u201d
\u201cThe clearer your writing is, the more likely the reader will be to think that you know what you\u2019re doing.\u201d
\u201cSometimes when things get really technical and really complex and really high-level, people lose the thread.\u201d
\u201cThe purpose of regulations are completely different from the purpose of procedures in your organization.\u201d