{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F2b05b76b-4ea5-445e-8a13-699b18b7cd3f","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Customer Service Horror Story | Ep. 454\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/2b05b76b-4ea5-445e-8a13-699b18b7cd3f\"></iframe>","title":"Customer Service Horror Story | Ep. 454","description":"Let's dive into something crucial for any business: customer service.   You could have the best product, but if your service falls short, it can tank your success.   I recently had a frustrating experience with a product I loved due to poor service, and it got me thinking.   See, great customer service isn't just a bonus...it's part of your product's value.   At my previous venture, Escape Climbing, we prioritized stellar service, and it paid off.   So, how can you en...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/47383c66-53cb-405c-8c77-749e8dcd74d5/8ty0x4mq8o4eavwg35qzu9nrjqys.jpg"}