{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F355330b1-aa86-4f4a-af6a-3362100fe266","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"#244: IAG Loyalty - Powerful Propositions in Turbulent Times (Short Summary Show)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/355330b1-aa86-4f4a-af6a-3362100fe266\"></iframe>","title":"#244: IAG Loyalty - Powerful Propositions in Turbulent Times (Short Summary Show)","description":"In this summary episode, we discuss our key learnings from our conversation in early 2021 with the CEO of https://iagloyalty.com/en/ (IAG Loyalty Limited), the company that operates \"Avios\" - the loyalty currency of the five airlines of the IAG airline alliance.\r\n\nhttps://www.linkedin.com/in/adam-daniels-08a3662/ (Adam Daniels) shared some of the extraordinary changes in consumer behaviour that evolved as a result the global pandemic, with dramatic increases in non-travel engagement such as online shopping, and the success of new propositions driving emotional loyalty at this particularly challenging time for all airlines and their loyalty programmes.   \r\n\nShow Notes:\r\n\n1) https://www.linkedin.com/in/adam-daniels-08a3662/ (Adam Daniels) Chief Executive Officer\r\n\n2) https://iagloyalty.com/en/ (IAG Loyalty)\r\n\n3) https://letstalkloyalty.com/96/ (#96: IAG Loyalty Shares New Trends including eStore, new Banking Propositions and Employee Loyalty)","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/76e6b2d1-132b-434f-ad94-316dd5e58276/2953009-1656945994087-bce2638b13c25.jpg"}