{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F38f5eef0-9abe-4ec2-a437-18dc7623a374","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"068: How To Win Customers (part 1)\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/38f5eef0-9abe-4ec2-a437-18dc7623a374\"></iframe>","title":"068: How To Win Customers (part 1)","description":"Customers have so much choice in today's retail market. But, we've never truly understood why a customer would choose to shop with us rather than a competitor - that perhaps has a very similar proposition or offer. Traditional customer analytics tools and systems don't give us the answer, so instead, Richard Hammond and Rocky Howard, co-founders of Uncrowd, are here to help you understand what's going on in a shopper's head so you can learn how to win more customers.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/c617e650-08f5-417f-a35a-6491843eab85/retail-transformation-show-with-oliver-banks-artwork.jpg"}