{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F3d14ad06-9b25-446c-98ef-de53a4b581e8","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"The Importance of Brand & Impact on the Experience\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/3d14ad06-9b25-446c-98ef-de53a4b581e8\"></iframe>","title":"The Importance of Brand & Impact on the Experience","description":"This week on Be Customer Led with Bill Staikos, we had a fantastic conversation with Bill Kenney, CEO, and partner of Focus Lab, about aligning the customer experience with the company\u2019s brand.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/ebf0e0a1-b29d-426e-8a72-360d0d31c608/kgBp3VHZLMNLnS_5tD-kra36.jpg"}