{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F41b1367d-df45-494b-80fc-ebcb882dacf9","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"RR 379: A Banker and a Master Tech Build a BMW Specialty Shop \u2013 Down Under\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/41b1367d-df45-494b-80fc-ebcb882dacf9\"></iframe>","title":"RR 379: A Banker and a Master Tech Build a BMW Specialty Shop \u2013 Down Under","description":"A Banker and a Master Tech Build a BMW Specialty Shop - Down Under\r\n\r\nKen Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a BMW specialty shop. Ken partnered with BMW Mastertech, Mark Higgins and they created BM Performance Centre in Williamstown, Victoria, Australia\r\n\r\nIn this episode, we will be tackling issues and challenges of running a shop in Australia and surprisingly, it is very similar to the challenges and issues we have with our aftermarket in North America. With wide arrays of topics including customer retention, the Australian technician shortage, and earnings, a tech apprentice program like Europe and the Australian immigration policy. Learn what their BM performance experience is and get a taste of the Australian Aftermarket parts industry.\r\n\r\nEnjoy this great study in contrasts and similarities.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/94a81272-d3a8-4051-8342-285635215eb5/e379-ken-cristie-and-mark-higgins-800x800-v2-2.png"}