{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F43a85d5e-7e92-4751-90a1-8afd270d46c8","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Highlights reel: 6 steps to turning an enquiry into a booking\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/43a85d5e-7e92-4751-90a1-8afd270d46c8\"></iframe>","title":"Highlights reel: 6 steps to turning an enquiry into a booking","description":"How you handle that first contact over the phone is important and is the difference between having a new client appointment in your diary or not. \n\nSo in this episode, I share some really effective but simple tips to be sure that if you are a good fit for them, they make that appointment.  \n\nHere's what you'll learn in this episode:\n> The reality of phone enquiries\n> The importance of mindset\n> How to increase your confidence\n> How to take gentle control of the call\n> Setting expectations\n> Booking at days/times that are convenient for you\n> How to refer the client on without them feeling rejected\n\nAnd if you want to feel more confident on these calls, grab the FREE cheatsheet to have by your side","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/7081d1e9-b057-4d73-83ac-8df31aeb0456/ue8o-h3j5-fgtok6jdxopsx4.jpg"}