{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F440a7997-182f-454b-9036-997f58e28f41","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Michael Bartlett on His New Book \u2013 The Dark Side of CX\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/440a7997-182f-454b-9036-997f58e28f41\"></iframe>","title":"Michael Bartlett on His New Book \u2013 The Dark Side of CX","description":"This week\u2019s episode of Be Customer Led with Bill Staikos features Michael Bartlett, author of The Dark Side of CX. Michael is the director of experience innovation at JMARK. He\u2019s also the founder and creator of the CCXP exam simulator, which helps CCXP candidates prepare for certification with highly realistic sample questions. Throughout today\u2019s episode, he presents several concepts from his recently released book that you can utilize to create a better customer experience for your customers.","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/369b3582-75b3-4744-bb0f-353a7f41d987/rpp09CNMP6N0rt5tzKezap7L.jpg"}