{"href":"http://player.captivate.fm/services/oembed?url=http%3A%2F%2Fplayer.captivate.fm%2Fepisode%2F444b1c2e-26b8-4394-aedd-5781d2911451","version":"1.0","provider_name":"Captivate.FM","provider_url":"https://www.captivate.fm","width":600,"height":200,"type":"rich","html":"<iframe style=\"width: 100%; height: 200px;\" title=\"Forecast or die | TDSU Ep. 25\" frameborder=\"0\" scrolling=\"no\" allow=\"clipboard-write\" seamless src=\"http://player.captivate.fm/episode/444b1c2e-26b8-4394-aedd-5781d2911451\"></iframe>","title":"Forecast or die | TDSU Ep. 25","description":"Jeff Kinsel, the self-proclaimed Sultan of SaaS, knows its a stressful time.   But with times of discomfort come opportunities for advancement.  Jeff tells us how.\u23f1\ufe0f Timestamps:00:00:00 - $$$00:01:17 - Customer success in times of crisis00:02:12 - The make or break moment in customer success00:03:13 - Subscription models00:04:17 - An evolution00:05:20 - Phases of operation00:06:19 - Passing the stress test00:07:11 - Revenue for job security00:08:04 - Predicting performance00:09:09 -...","thumbnail_width":300,"thumbnail_height":300,"thumbnail_url":"https://artwork.captivate.fm/6c1e444b-f295-4f53-9f26-5efea99000d9/8jbjgnwd57kqs7p2crqh2k67hqqz.jpg"}